Account Manager

GDI.com; Northern (KY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

GDI, Inc. is seeking an Account Manager for its Northern Kentucky operations. You will oversee the janitorial team, ensure client satisfaction, and maintain regular building inspections to meet or exceed expectations.

This is a first-shift role with a set schedule: Monday through Saturday, Wednesdays and Sundays off. You will train staff, assign shifts, manage payroll and timekeeping, handle concerns, and uphold safety policies while delivering outstanding service.

Qualifications

• 2+ years of progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions under pressure.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook).
• Judgment to work independently with integrity and discretion.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond to customer concerns and ensure closure on issues.
• Onboard and train new employees (hands-on training; job shadowing).
• Lead by example: perform the duties of a janitor while employees shadow you.
• Manage employee relations or performance issues; report to management/HR.
• Identify and communicate needs for special projects to management.
• Review timekeeping and complete payroll documents to ensure accurate pay.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; report and investigate accidents.
• Complete training courses as required.

Skills

Communication skills

Organizational skills

Deadline management

Multi-tasking

Attention to detail

Independent work

Integrity

Tools

MS Office

Word

Excel

Outlook

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Schedule:

First-shift position with a set schedule of Monday - Saturday; with Wednesdays and Sundays off.

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications:

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

GDI, Inc. is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.