Account Manager

Socket.dev; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Cadogan Tate seeks an experienced account management professional to oversee relationships with collectors, designers, galleries, and auction houses. You will lead end-to-end domestic and international shipments, coordinating with internal teams to ensure budgets, timelines, and service levels are met.

The role emphasizes strategic client service, meticulous communication, and the ability to balance operational excellence with commercial awareness in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of account management in fine art logistics, auction, design, or luxury services.
• Proven record of managing high-value client portfolios.
• Understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; Moveware or The Studio advantageous.

Responsibilities

• Act as the primary point of contact for assigned client accounts, building long-term relationships.
• Understand client goals, aesthetics, and needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues for seamless service delivery.
• Represent Cadogan Tate at meetings, site visits, and events to strengthen relationships.

Skills

Account management

Fine art logistics

Client portfolio management

Logistics operations

Import/export compliance

Communication

Negotiation

Organizational skills

Education

Bachelor's degree

Tools

Moveware

The Studio

Job description

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and

auction houses around the world. For over four decades, we have provided end-to-end logistics

solutions — from secure transport and installation to storage and global shipping — all executed with

discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project

completion, ensuring that every interaction reflects Cadogan Tate’s world-class service. You’ll serve

as both a relationship builder and project leader — balancing operational excellence, commercial

awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who

thrives in a fast-paced environment managing high-value, complex projects.

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
• Proven record of managing complex, high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.
• Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.

Project & Operations Leadership

• Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.
• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.

Compliance & Documentation

• Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.
• Stay current on changes to international shipping regulations and advise clients accordingly.
• Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.

Financial Management & Reporting

• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
• Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).
• Prepare client and project performance reports as requested.

Collaboration & Team Support

• Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.
• Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.
• Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.

Business Development

• Identify and pursue opportunities to expand existing client accounts and win new business.
• Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.
• Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.

Quality Assurance & Continuous Improvement

• Uphold Cadogan Tate’s brand values and service standards in every interaction.
• Monitor client feedback and implement service improvements where needed.
• Participate in internal reviews and post-project debriefs to share insights and improve efficiency.

General

• Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
• Adhere to all Health & Safety policies and procedures
• To act at all times in the best interests of Cadogan Tate, its customers and its employees
• All employees are part of a team and should maintain an awareness of the important elements of other employees’ responsibilities with whom their own responsibilities overlap.
• Employees must work co-operatively and supportively with other employees.
• Employees have a responsibility to report any concerns to their supervising manager or to Head Office.
• Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.
• The responsibilities listed in this job specification should be regarded as a guide and not comprehensive list of all the daily requirements of your job. Annual Salary Starting at $70K.