Account Manager

CADOGAN TATE NEW YORK LTD; Fort Lauderdale (FL); On-site; USD 53,000 - 72,000; Full time

Job summary

Cadogan Tate is a global leader in fine art logistics. An Account Manager will oversee logistics from initial consultation through project completion, balancing operational excellence with client satisfaction in a fast-paced environment.

This full-time role requires a Bachelor’s degree or equivalent, 5+ years of account management in fine art logistics, and strong negotiation and communication skills. You’ll coordinate domestic and international shipments and support senior leadership in

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of account management experience within fine art logistics or luxury services.
• Proven track record of managing high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio (training will be provided).

Responsibilities

• Act as the primary point of contact for assigned client accounts, fostering long‑term relationships built on trust, communication, and performance.
• Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.
• Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to budgets, timelines, and service levels.
• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.
• Prepare and manage all necessary customs and compliance documentation (CITES, NOAA, and U.S. Fish & Wildlife permits).
• Stay current on changes to international shipping regulations and advise clients accordingly.
• Ensure inventories, invoices, and documentation align with legal and client-specific requirements.
• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
• Support senior management in achieving department and individual billing and revenue goals.
• Prepare client and project performance reports as requested.
• Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.
• Mentor and support junior staff, sharing best practices and helping develop their skills.
• Work with Cadogan Tate network to ensure consistency and excellence across service lines.

Skills

Account management

Client relationship

Logistics operations

Negotiation

Communication

Project management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Moveware

The Studio

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Full Time Clerical Plantation, FL, US

3 days ago Requisition ID: 1221

Salary: $62,500.00 Annually

Account Manager

Job Description

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and auction houses around the world.

For over four decades, we have provided end-to-end logistics solutions — from secure transport and installation to storage and global shipping — all executed with discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project completion, ensuring that every interaction reflects Cadogan Tate’s world-class service. You’ll serve as both a relationship builder and project leader — balancing operational excellence, commercial awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who thrives in a fast-paced environment managing high-value, complex projects.

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
• Proven record of managing complex, high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts, fostering long‑term relationships built on trust, communication, and performance.
• Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.

Project & Operations Leadership

• Lead the end-to‑end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.
• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.

Compliance & Documentation

• Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.
• Stay current on changes to international shipping regulations and advise clients accordingly.
• Ensure all inventories, commercial invoices, and documentation align with legal and client‑specific requirements.
• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
• Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).
• Prepare client and project performance reports as requested.
• Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.
• Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.
• Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.

Business Development

• Identify and pursue opportunities to expand existing client accounts and win new business.
• Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.
• Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.

Quality Assurance & Continuous Improvement

• Uphold Cadogan Tate’s brand values and service standards in every interaction.
• Monitor client feedback and implement service improvements where needed.
• Participate in internal reviews and post-project debriefs to share insights and improve efficiency.

General

• Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
• Adhere to all Health & Safety policies and procedures
• To act at all times in the best interests of Cadogan Tate, its customers and its employees
• All employees are part of a team and should maintain an awareness of the important elements of other employees’ responsibilities with whom their own responsibilities overlap.
• Employees must work co-operatively and supportively with other employees.
• Employees have a responsibility to report any concerns to their supervising manager or to Head Office.
• Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.

Annual Salary Starting at $62,500 based on experience.