Senior Account Manager

The Staff Pad; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Staff Pad in Brooklyn, NY is seeking a Senior Strategic Account Leader to steer high-value client relationships and logistics programs. You will drive growth, lead cross-functional teams, and ensure flawless execution from scoping to delivery.

This role requires proven account management experience, strong leadership and negotiation skills, and a track record of mentoring junior staff while shaping pricing and service delivery.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7-10+ years of account management experience in fine art logistics or related fields.
• Proven success managing complex, high-value client accounts and revenue growth.

Responsibilities

• Serve as senior point of contact for key accounts and act as trusted advisor on logistics strategy.
• Lead client meetings, presentations, and business reviews to drive growth.
• Manage a portfolio of strategic accounts, identify cross-selling opportunities, and support pricing strategies.
• Oversee domestic and international logistics projects from inception to completion.
• Ensure on-time delivery, budget adherence, and highest service standards.
• Mentor Account Managers and junior team members to build a high-performing team.
• Collaborate with senior leadership and global offices to ensure service consistency.
• Monitor profitability, provide forecasting and performance insights to leadership.
• Maintain compliance with regulatory requirements and company standards.

Skills

Client leadership

Account management

Strategic thinking

Negotiation

Leadership

Presentation

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent professional experience

Tools

HubSpot

Moveware

Microsoft Office Suite

Job description

Brooklyn, United States | Posted on 08/31/2026

What You’ll Do:

Strategic Client Leadership

• Serve as the senior point ofcontact for key and high-value client accounts
  


• Build & maintain long-termpartnerships and act as a trusted advisor on logistics strategy
  


• Develop a strong understanding ofclient objectives to identify growth opportunities and enhance servicedelivery
  


• Lead client meetings,presentations, and business reviews
  

Revenue Growth & Account Development

• Manage and grow a portfolio ofstrategic accounts, driving revenue expansion and profitability
  


• Identify cross-selling andupselling opportunities across service lines
  


• Support new business developmentthrough networking, referrals, and industry engagement
  


• Support leadership and contributeto pricing strategies and market positioning initiatives
  

Project & Operational Oversight

• Oversee successful execution ofcomplex domestic and international logistics projects from inception tocompletion.
  


• Ensure projects are delivered ontime, within budget, and to the highest service standards.
  


• Act as the escalation point foroperational challenges and client issues.
  


• Coordinate cross-functional teamsto ensure seamless delivery across all service areas
  

Financial Ownership & Performance Management

• Manage account financials,including quoting, billing, cost control, and margin optimization
  


• Monitor & manage projectprofitability and implement strategic adjustments when needed
  


• Achieve and exceed individualrevenue targets (increased expectations aligned to seniority)
  


• Provide forecasting, reporting, andperformance insights to leadership
  

Compliance & Risk Management

• Ensure accuracy and compliance ofall regulatory documentation, including CITES, NOAA, and U.S. Fish &Wildlife requirements
  


• Maintain expertise in internationalshipping regulations and risk management/mitigation
  


• Ensure all client deliverables meetlegal, insurance, and company standards
  

Leadership & Team Development

• Mentor and support Account Managersand junior team members
  


• Share best practices and contributeto team development
  


• Provide guidance on complexaccounts and support issue resolution
  


• Foster a collaborative andhigh-performing team environment
  

Cross-Functional Collaboration

• Partner with senior leadership(VPs, Directors, General Manager) on key accounts and strategicinitiatives
  


• Collaborate with global offices toensure service consistency and excellence
  


• Support internal processimprovements that increases operational efficiency and enhances clientoutcomes
  

Quality Assurance & Continuous Improvement

• Champion service standards andbrand values
  


• Analyze client feedback andimplement improvements
  


• Lead post-project reviews to driveoperational efficiency and innovation
  

General Responsibilities

• Comply with all company policies,procedures, and Health & Safety regulations
  


• Act in the best interests of theorganization and its clients
  


• Represent the company as a senior ambassadorin all professional interactions
  

What We Are Looking For

Education, Experience and Skills

• Bachelor's degree or equivalentprofessional experience
  


• 7-10+ years of account managementexperience within fine art logistics, auction houses, design, luxuryservices, or a related industry
  


• Demonstrated success managingcomplex, high-value client accounts and revenue-generating portfolios
  


• Strong commercial acumen with aproven ability to drive account growth, profitability, and clientretention
  


• In-depth knowledge of logisticsoperations, import/export compliance, and pricing strategies
  


• Excellent leadership,communication, presentation, and negotiation skills
  


• Experience mentoring, coaching, orsupporting junior team members
  


• Proficiency in Microsoft OfficeSuite; experience with HubSpot and Moveware is a plus (training provided)
  

Why Join ThisOpportunity?

• Work with a globally recognizedleader in fine art logistics
  


• Partner with prestigious,high-value clients
  


• Play a strategic role in businessgrowth and client success
  


• Collaborative, high-performanceenvironment with strong leadership support