Account Manager

Fooda; New York (NY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) retirement plan with company match

Paid maternity and parental leave

Flexible spending accounts

Daily subsidized lunch program

Job summary

A dynamic food services company in New York is seeking an experienced Account Manager to manage client and operator relationships for Pantry operations. This hybrid role involves overseeing a diverse portfolio of accounts, ensuring client satisfaction, and reporting on account health. Ideal candidates will have 5-8 years of account management experience and strong organizational skills. Competitive salary, bonus options, and benefits including a 401(k) plan are provided.

Qualifications

• 5-8 years of experience in account management.
• Experience in retail food service or Pantry services preferred.
• Strong organizational skills and prioritization ability.

Responsibilities

• Manage a diverse portfolio of mid-to-large Pantry accounts.
• Optimizing service offerings for client satisfaction.
• Draft contract modifications and ensure compliance documentation.

Skills

Account management

Problem-solving skills

Data analysis in Excel

Communication skills

Organizational skills

Tools

Microsoft Excel

PowerPoint

Job description

This range is provided by Fooda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $90,000.00/yr

Additional compensation types

• Stock options
• Direct message the job poster from Fooda

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Who We Are Looking For

Fooda is seeking an Account Manager – Pantry, based in New York, to manage the client and operator relationships as well as the Pantry daily operations, including managing Fooda’s onsite attendants. This role entails comprehensive oversight of all Pantry offerings, serving as the primary point of contact for our clients. You will report to the Regional Vice President of New York. This is a hybrid role, with three days per week expected in the New York City office, plus visits to client locations.

What You’ll Be Doing

• Act as the primary point of contact: Manage a diverse portfolio of mid-to-large Pantry accounts across the New York market. Serve as the client’s and operator’s main point of contact for ongoing account management, including managing Fooda onsite attendants, scheduling and leading business reviews, coordinating service changes and resolving billing and support issues.
• Optimize service offering for client satisfaction: For each account, understand client key success criteria; actively track client spend vs budget and proactively suggest adjustments; communicate and manage third‑party operators and direct reports to meet key success criteria.
• Conduct location visits as needed: Join initial implementation visits in a support role as needed. Visit client locations periodically for service change implementation or comprehensive business reviews.
• Draft contract modifications: Update client and operator contracts for service changes as needed and manage stakeholder signing. Ensure internal records and compliance documentation are up-to-date and accurate in Fooda’s internal system.
• Report on account health: Provide regular updates on the status of accounts and business review completion.

What You Should Already Have

• 5-8 years of professional experience in an account management role
• Experience managing retail food service, other retail operations or Pantry services (office coffee, beverages, snacks) preferred but not required; including order planning, receiving, inventory management and budget compliance
• Strong organizational skills and an ability to effectively prioritize what needs to be done
• Great listener to understand what outcome your client wants to achieve
• Proven track record of strong problem‑solving skills to address relationship and operations challenges
• Effective communicator with an ability to lead a discussion to clear next steps
• Significant experience analyzing data in Excel, measuring results against a budget and communicating insights from data
• Strong presentation creation and delivery skills with PowerPoint or similar
• A proactive and optimistic‑oriented mindset

What We’ll Hook You Up With

• Competitive base salary, bonus plan, and stock options, based on experience
• 401(k) retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Daily subsidized lunch program (ours!)

Must be authorized to work in the United States on a full‑time basis. No recruiters please.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Food and Beverage Services