Program Manager

Fooda, Inc.; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and stock options

Health, dental and vision plans

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program

Challenging work experience

Job summary

Fooda, Inc. seeks an experienced Account & Operations Manager to own the performance of a portfolio of locations and act as the primary contact for clients.

You will coordinate Quarterly Business Reviews, analyze usage metrics, and identify growth opportunities while working with Sales, Restaurant Partnerships, and Market Operations. You are a proactive relationship builder with 8–10 years in similar roles, comfortable with Excel and internal tools, and capable of leading staffing and process

Qualifications

• 8–10 years of experience in account management, operations, or multi-location client support in food service or hospitality.
• Proactive relationship builder who anticipates client needs and adds strategic value.
• Data-driven: pulls insights from usage reports, KPIs, and dashboards to inform decisions and strategy.
• Organized and detail-oriented; can manage multiple locations, priorities, and timelines.
• Experience hiring, training, and managing staff; leadership style is supportive, clear, and accountability-driven.
• Strong communicator; coordinates stakeholders and guides teams through change in executive meetings.
• Collaborates across functions; leverages influence and teamwork to get things done.
• Comfortable with Excel and internal tools to solve problems and drive improvements.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication and high satisfaction.
• Coordinate and organize Quarterly Business Reviews with internal and external stakeholders.
• Analyze and track key operational and usage metrics to identify trends, risks, and opportunities; present strategic recommendations.
• Identify and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate with Sales, Restaurant Partnerships, and Market Operations to meet client expectations.
• Manage hiring, training, and day-to-day oversight of onsite support staff; ensure Fooda standards.
• Develop and improve scalable processes to achieve operational success.
• Monitor account-level financial health, including receivables and payables; resolve issues promptly.

Skills

Account management

Data-driven

Relationship building

Leadership

Communication

Cross-functional collaboration

Excel

Tools

Excel

Internal tools

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more

What You’ll Be Doing:

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.
• Must be available for all 3 meal periods and a flexible/rotating schedule between 6am-10pm.
• Proof of citizenship/ green card upon starting.
• Background check is a requirement.
• Would be useful to have transportation across campus.
• The salary range for this role is between $80,000 and $100,00 and is dependent on a number of factors, including but not limited to relevant work experience, leadership scope, training, location, and skills.

Who You Are:

• You have 8-10 years of experience in account management, operations, or multi‑location client support ideally in a food service, or hospitality environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data‑driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail‑oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability‑driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive‑facing meetings, and guide teams through change.
• You’re a natural collaborator who thrives in cross‑functional environments and understands how to get things done through influence and teamwork.
• You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.

What We'll Hook You Up With

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retireme nt plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience