Account Manager

US Tech Solutions; New Jersey; On-site; USD 80,000 - 110,000; Full time

Job summary

US Tech Solutions is seeking an experienced Account Manager to manage and grow strategic client relationships across the East Coast, with a strong focus on vendor-neutral MSP programs and contingent workforce solutions. You will work closely with recruiting and delivery teams to drive submissions, improve fill rates, and increase share of wallet while maintaining high client satisfaction and meeting SLAs.

This role requires 5+ years in IT staffing and a proven ability to expand revenue through

Qualifications

• 5+ years of IT staffing/technology staffing/workforce solutions experience.
• Experience managing accounts within vendor-neutral MSP and/or VMS programs.
• Understanding of the contingent workforce and IT staffing model.
• Experience with MSPs, VMS platforms, hiring managers, procurement, and recruiting teams.
• Proven ability to grow accounts, retain clients, and expand revenue.
• Strong communication, relationship management, negotiation, and problem-solving skills.

Responsibilities

• Manage and grow existing enterprise staffing accounts across the East Coast.
• Build strong relationships with MSP program teams, hiring managers, procurement, and client stakeholders.
• Manage staffing requirements through vendor-neutral MSP/VMS programs.
• Partner with recruiting and delivery teams to improve submissions, interviews, fill rates, starts, and overall client satisfaction.
• Identify opportunities to increase share of wallet, account revenue, and staffing volume.
• Monitor account performance, SLAs, KPIs, and supplier scorecards.
• Handle rate/bill-rate discussions, negotiations, escalations, and account issues.
• Develop account strategies and identify opportunities for expansion and new requirements.
• Maintain strong relationships with key stakeholders and ensure high levels of client retention.

Skills

Account management

Client relationship management

Negotiation

Communication skills

Strategic account growth

Job description

We are looking for an experienced Account Manager to manage and grow strategic client relationships across the East Coast, with a strong focus on vendor-neutral MSP programs and contingent workforce solutions.

The ideal candidate will have hands-on experience managing staffing accounts within an MSP/VMS environment and will be responsible for driving account growth, strengthening client/MSP relationships, and partnering closely with recruiting and delivery teams.

Key Responsibilities

• Manage and grow existing enterprise staffing accounts across the East Coast.
  


• Build strong relationships with MSP program teams, hiring managers, procurement, and client stakeholders.
  


• Manage staffing requirements through vendor-neutral MSP/VMS programs.
  


• Partner with recruiting and delivery teams to improve submissions, interviews, fill rates, starts, and overall client satisfaction.
  


• Identify opportunities to increase share of wallet, account revenue, and staffing volume.
  


• Monitor account performance, SLAs, KPIs, and supplier scorecards.
  


• Handle rate/bill-rate discussions, negotiations, escalations, and account issues.
  


• Develop account strategies and identify opportunities for expansion and new requirements.
  


• Maintain strong relationships with key stakeholders and ensure high levels of client retention.
  

Requirements

• 5+ years of experience in IT staffing / technology staffing / workforce solutions.
  


• Experience managing accounts within vendor-neutral MSP and/or VMS programs.
  


• Strong understanding of the contingent workforce and IT staffing model.
  


• Experience working with MSPs, VMS platforms, hiring managers, procurement, and recruiting teams.
  


• Proven experience with account growth, client retention, and revenue expansion.
  


• Strong communication, relationship management, negotiation, and problem-solving skills.