Account Manager

Geneva Worldwide; New Jersey; Remote; USD 40,000 - 50,000; Full time

Job summary

An innovative firm is seeking an Account Manager to enhance client relationships and manage key accounts in interpreting services. This role offers the opportunity to work remotely, providing flexibility while ensuring client satisfaction in a dynamic environment. You will coordinate interpreters, understand client needs, and contribute to business growth. Join a collaborative team that values excellence and client success, and be a part of a company that prioritizes professional development and innovative solutions in language services. If you are passionate about communication and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Paid time off

Employee Assistance Program

Comprehensive health benefits

401k plan

Qualifications

• 3+ years of account management experience in language services.
• Exceptional communication and negotiation skills required.

Responsibilities

• Build and maintain strong client relationships.
• Schedule and coordinate interpreters for appointments.
• Identify opportunities for account growth and upselling.

Skills

Account Management

Communication Skills

Negotiation Skills

Organizational Skills

Bilingual/Multilingual Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Communications

Job description

Join to apply for the Account Manager role at Geneva Worldwide.

This range is provided by Geneva Worldwide. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $50,000.00/yr

Additional compensation types

Annual Bonus

Position Details

Title: Account Manager, Interpreting Services

Location: Remote (Work from home, anywhere in the US!)

Employment Type: Full-time (40 hours/week)

About Geneva Worldwide

Geneva Worldwide Inc. is a dynamic New York City-based company specializing in language services, communication, and business support, dedicated to excellence and client satisfaction. We leverage technology and a network of professionals to facilitate seamless cross-border communication.

Role Overview

As an Account Manager, you will nurture client relationships, manage key accounts, coordinate interpreters, and support business growth in interpreting services. The role involves managing requests, troubleshooting, and ensuring client satisfaction in a fast-paced environment.

Key Responsibilities

1. Client Relationship Management: Build and maintain strong client relationships and serve as their primary contact.
2. Understanding Client Needs: Collaborate with clients to understand interpretation requirements and ensure service alignment.
3. Interpreter Coordination: Schedule and coordinate interpreters for on-site and remote appointments.
4. Solution Delivery: Ensure interpreters are informed and prepared for appointments.
5. Account Profitability: Meet profitability metrics and collaborate with recruitment if additional resources are needed.
6. Teamwork & Knowledge Sharing: Participate in team initiatives and share insights.
7. Retention & Renewals: Address client concerns proactively to ensure renewals.
8. Market Analysis: Stay updated on industry trends and contribute insights.
9. Account Growth: Identify opportunities for upselling and cross-selling.

Qualifications

• At least 3 years of account management experience, preferably in language services or interpretation.
• Exceptional communication and negotiation skills.
• Ability to translate client needs into solutions.
• Strong organizational skills.
• Flexible to industry changes.
• Bachelor's degree in Business, Communications, or related field preferred.
• Bilingual/multilingual skills are a plus.

Benefits

• Collaborative and innovative work environment.
• Paid time off and holidays.
• Employee Assistance Program with mental health support.
• Comprehensive benefits including health, dental, vision, 401k, and more.

Details

• Schedule: Monday-Friday, 11:00 AM - 8:00 PM EST or 8:00 AM - 5:00 PM PST.
• Salary: $40,000 - $50,000/year plus performance bonus.
• Location: Remote within the US.
• Employment: Full-time, 40 hours/week.

Application Process

Complete the application questions and upload your resume. Applications are reviewed promptly, so apply soon!