Account Manager

Landscape Workshop; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Vehicle

Medical, dental, vision, 401(K) and other benefits

Energetic, focused and collaborative work environment

Job summary

Landscape Workshop in Nashville, TN is seeking an Account Manager to manage maintenance crews and cultivate customer relationships. Key responsibilities include overseeing daily operations, ensuring customer satisfaction, and training crew leaders.

The ideal candidate should have at least 2 years of experience in managing landscape maintenance and a strong work ethic. The position offers benefits such as a company vehicle and a collaborative work environment.

Qualifications

• Minimum 2 years managing landscape maintenance crews and interfacing with customers.
• Proficient in computer software programs including Word, Excel, and Outlook.
• Strong work ethic.

Responsibilities

• Manage day-to-day operations of maintenance crews.
• Ensure customer satisfaction through relationship building and communication.
• Identify resources needed for team and assign responsibilities.
• Conduct regular status meetings with crew leaders.

Skills

Managing landscape maintenance crews

Customer relationship management

Proficient with Word, Excel, Outlook

Strong work ethic

Education

Bachelor’s degree from accredited four-year or two-year program

Job description

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to):

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Minimum 2 years managing landscape maintenance crews and interfacing with customer
• Proficient with computer software programs including Word, Excel and Outlook
• Strong work ethic
• Bachelor’s degree from accredited four-year or two-year program preferred

What we Offer

• Company Vehicle
• Medical, dental, vision, 401(K) and other benefits
• Energetic, focused and collaborative work environment