Account Manager

Landscape Workshop; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Vehicle

Medical, dental, vision, 401(K) and other benefits

Collaborative work environment

Job summary

Landscape Workshop in Richmond, Virginia, seeks an experienced Account Manager. This role involves managing maintenance crews and customer relationships for commercial landscape maintenance accounts, ensuring customer satisfaction and operational efficiency.

The ideal candidate will have at least 2 years of experience in landscape management, proficiency in Word and Excel, and strong communication skills. The role offers a competitive compensation package and great benefits, including a company vehicle.

Qualifications

• Minimum 2 years managing landscape maintenance crews and interfacing with customers.
• Proficient with computer software programs including Word, Excel and Outlook.

Responsibilities

• Manage day-to-day operations of crews and coordinate with fellow Account Managers.
• Ensure customer satisfaction through relationship building and regular site visits.
• Recommends enhancement services to improve site conditions.

Skills

Customer relationship management

Landscape maintenance management

Proficient in Word, Excel, and Outlook

Team leadership

Horticulture knowledge

Job description

Landscape Workshop, LLC (LW) is a full-service landscape company. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Consequently, we are looking for an experienced Account Manager to assist in driving the growth of our commercial landscape management services. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits.

Position Summary

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to)

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Minimum 2 years managing landscape maintenance crews and interfacing with customers
• Proficient with computer software programs including Word, Excel and Outlook

  What we Offer

  • Company Vehicle
  • Medical, dental, vision, 401(K) and other benefits
  • Energetic, focused and collaborative work environment