Account Manager

Landscape Workshop; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company Vehicle

Medical, Dental, Vision

401(k)

Job summary

Landscape Workshop in Charlotte, NC is seeking an Account Manager to oversee maintenance crews and manage client relationships for commercial properties. You will work with our sales team, crews and clients to ensure high quality service and strong communication.

The role emphasizes scheduling, safety and adherence to project standards, with opportunities to grow service offerings and improve site conditions across the Southeast.

Qualifications

• Minimum 2 years managing landscape maintenance crews and interfacing with customers.
• Proficient with Word, Excel and Outlook.
• Bachelor’s degree from accredited program preferred.

Responsibilities

• Manages day-to-day operations of crews and coordinates with other Account Managers.
• Ensures customer satisfaction through relationship building and site visits.
• Identifies resources needed for crews: schedules, personnel, equipment, repairs.
• Supports horticulture training and equipment maintenance as needed.
• Ensures safety for employees, clients and the public.
• Represents Landscape Workshop with project standards and processes.
• Coordinates enhancements with branch staff to meet budgets and timelines.
• Tracks hours, expenses and sales weekly and reports to management.
• Assists Branch Manager with project budgets and status meetings.
• Estimates jobs when required and follows up on proposals.

Skills

Crew management

Customer relations

Scheduling

MS Office

Education

Bachelor’s degree

Tools

Word

Excel

Outlook

Job description

Landscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits.

Position Summary

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to):

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Minimum 2 years managing landscape maintenance crews and interfacing with customers
• Proficient with computer software programs including Word, Excel and Outlook
• Strong work ethic
• Bachelor’s degree from accredited four-year or two-year program preferred

What we Offer

• Company Vehicle
• Medical, dental, vision, 401(K) and other benefits
• Energetic, focused and collaborative work environment