Account Manager

Landscape Workshop; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Landscape Workshop, located in Knoxville, Tennessee, is seeking an experienced Account Manager to lead the operations of landscape maintenance crews and manage customer relationships. Responsibilities include day-to-day crew management, ensuring client satisfaction, tracking team hours, and assisting with project budgets. This role requires strong communication skills and an understanding of horticulture. The company offers aggressive compensation and excellent benefits to support its growth.

Qualifications

• 3+ years in account management within landscape or related industry.
• Strong work ethic and ability to manage multiple projects.
• Experience in customer relations and team coordination.

Responsibilities

• Manage day-to-day operations of landscape maintenance crews.
• Build and maintain customer relationships through regular communication.
• Ensure project standards and safety for employees and clients.
• Track and report team hours and project budgets.

Skills

Customer relationship management

Team management

Horticulture knowledge

Communication skills

Job description

Landscape Workshop, LLC (LW) is a full-service landscape company. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Consequently, we are looking for an experienced Account Manager to assist in driving the growth of our commercial landscape management services. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits.

Position Summary

An Account Manager is responsible for managing the maintenance crews and customer relationships for a portfolio of commercial landscape maintenance accounts assigned to that Account Manager. The Account Manager reports to the General Manager, has a strong work ethic and enjoys interacting with our crews, sales team members and clients.

Account Manager responsibilities include (but are not limited to):

• Manages the overall day-to-day operations of their crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets