Account Manager

Minotchamber; Minot (ND); On-site; USD 53,089 - 84,943; Full time

Job summary

A leading insurance company in Minot, ND is seeking an Account Manager to provide customer support and account management. This role involves building relationships with clients, addressing their needs, and identifying sales opportunities. Ideal candidates must have an Associate's degree, three years of related experience, and be proactive problem-solvers. The position entails some travel within North Dakota.

Qualifications

• Three years of sales, marketing, or account management experience.
• Must obtain ND Insurance Producer License within three months of hire.
• Active driver's license required.

Responsibilities

• Focus on retaining and growing existing accounts.
• Promote community involvement and attend local events.
• Craft targeted strategies based on client needs.
• Ensure client satisfaction through regular meetings.
• Update clients about product changes and requirements.

Skills

Customer engagement

Sales strategy development

Relationship management

Proactive problem-solving

Effective communication

Education

Associate's degree in Business, Marketing, or Healthcare

Job description

Position Overview

Full‑time 40 hrs/week. Salary: $53,089.86 – $84,943.56 per year. 20% travel. Business‑casual attire.

The Account Manager – SG/MM/SM (Small Group/Mid‑Market/Special Market) provides customer support and account management for assigned clients. This role is the point of contact for existing clients, maintaining positive relationships and maximizing sales opportunities during renewal.

Responsibilities

• Focus on retaining and growing existing accounts.
• Promote local service club and community involvement and attend local events.
• Craft targeted strategies designed to meet specific client needs and provide product recommendations.
• Meet regularly with assigned client accounts and ensure consistent satisfaction.
• Provide information about changes to products, underwriting policies, and billing procedures.
• Deliver member or client materials as needed.
• Support open enrollment meetings and provide client trainings, if applicable.
• Identify additional sales opportunities during renewal.
• Maintain knowledge of company products in the healthcare industry, new service offerings, policies, procedures and regulations.
• Keep clients informed about company initiatives and programs highlighting the benefits to the consumer.
• Collaborate with internal team members to ensure smooth implementation and coordination of renewal and sales activities.
• Ensure necessary documentation is completed and internal systems updated.
• Develop a professional rapport with clients to enhance ongoing business relationships.
• Travel outside the core business location is required.

Requirements

• Associate's degree in Business, Marketing, Healthcare or related field.
• Three years of sales, marketing, account management or related experience.
• Must have or obtain ND Insurance Producer License, including passing the Accident & Health and Life & Annuity exams within 3 months of hire and maintaining continuing education annually.
• Must maintain an active and valid/unencumbered driver's license allowing standard driving privileges in North Dakota and Minnesota.
• Demonstrates a proactive, professional approach to customer engagement, ensuring positive experiences through attentive listening and timely support.
• Applies technical expertise and professional judgment to resolve issues and contribute to team goals effectively.
• Communicates clearly and confidently in both verbal and written formats, tailoring messages to diverse audiences and ensuring mutual understanding.
• Effectively prioritizes tasks and manages resources to meet deadlines and support operational efficiency.
• Responds well to changing priorities and environments, maintaining productivity and a positive attitude under pressure.
• Takes ownership of issues and follows through to resolution, ensuring customer satisfaction and continuous improvement.
• Demonstrates genuine care and understanding for others’ perspectives, fostering trust and building strong relationships with customers and colleagues.

Location

Minot, ND office. Involves frequent travel to the Williston, ND region.

About Us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously. We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well‑being in North Dakota and beyond.

Contact

701.852.6000
1020 20th Ave SW
Minot, ND 58701