Insurance Account Manager

SustainableHR; Fargo (ND); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account (HSA)

401(k) with employer contributions

Annual incentive program

Paid vacation and holidays

Job summary

SustainableHR is hiring an Insurance Account Manager in Fargo, North Dakota. This role focuses on servicing clients, supporting producers and carriers, and ensuring a seamless customer experience.

Applicants should have at least three years of customer service and sales experience, plus an active Property & Casualty license. A college degree or equivalent experience is expected. Exciting compensation and benefits accompany this position.

Qualifications

• Minimum of three years of customer service and sales experience, preferably in insurance.
• Active Property & Casualty Insurance License required.
• College degree or equivalent combination of education and relevant work experience.

Responsibilities

• Serve as a trusted resource for clients by assisting with policy questions, coverage changes, renewals, and day-to-day account servicing.
• Build and maintain strong client relationships through responsive, professional communication.
• Partner with the sales team to support client retention efforts, new business opportunities, and referral growth.
• Prepare and submit insurance applications and renewal documentation.
• Coordinate with insurance carriers regarding underwriting, policy changes, endorsements, and renewals.
• Maintain accurate client records and documentation within the agency management system.
• Prepare proposals, certificates, and other insurance-related documents.
• Ensure all client requests are handled accurately and within established timelines.
• Maintain compliance with insurance regulations, agency procedures, and carrier guidelines.
• Deliver exceptional customer service while helping clients find insurance solutions that best fit their needs.

Skills

Customer service

Sales experience

Communication

Relationship building

Organization

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Agency management system

Job description

Insurance Account Manager

Join Our Team as an Insurance Account Manager in Fargo, North Dakota!

Are you passionate about building strong client relationships and providing exceptional customer service? Do you enjoy working in a fast-paced environment where attention to detail, organization, and communication make all the difference?

We are seeking an experienced Insurance Account Manager to join our team in Fargo, North Dakota. This is an excellent opportunity for an insurance professional who enjoys helping clients, collaborating with teammates, and making a meaningful impact every day.

If you're looking for a rewarding career with opportunities for professional growth, a supportive team environment, and the chance to build lasting relationships with clients, we'd love to hear from you.

What You'll Do

As an Insurance Account Manager, you'll play a key role in supporting clients throughout the life of their insurance policies while partnering closely with producers and insurance carriers to ensure a seamless customer experience.

Responsibilities include:

• Serve as a trusted resource for clients by assisting with policy questions, coverage changes, renewals, and day-to-day account servicing.
• Build and maintain strong client relationships through responsive, professional communication.
• Partner with the sales team to support client retention efforts, new business opportunities, and referral growth.
• Prepare and submit insurance applications and renewal documentation.
• Coordinate with insurance carriers regarding underwriting, policy changes, endorsements, and renewals.
• Maintain accurate client records and documentation within the agency management system.
• Prepare proposals, certificates, and other insurance-related documents.
• Ensure all client requests are handled accurately and within established timelines.
• Maintain compliance with insurance regulations, agency procedures, and carrier guidelines.
• Deliver exceptional customer service while helping clients find insurance solutions that best fit their needs.

What We're Looking For

We're seeking someone who is dependable, detail-oriented, and committed to providing an outstanding client experience.

Qualifications:

• Minimum of three years of customer service and sales experience, preferably within the insurance industry.
• Active Property & Casualty Insurance License required.
• College degree or equivalent combination of education and relevant work experience.
• Excellent communication and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and agency management systems is preferred.
• A positive, collaborative attitude and a passion for helping clients succeed.

Why You'll Love This Opportunity

Join a growing organization that values integrity, collaboration, and exceptional customer service. You'll work alongside experienced professionals in a supportive environment where your expertise is appreciated, your ideas are valued, and your career growth is encouraged.

Compensation & Benefits

• Competitive salary: $70,000–$84,000 annually, based on experience and qualifications.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and Health Savings Account (HSA) options.
• 401(k) with employer contributions and profit-sharing opportunities.
• Annual incentive compensation program for eligible employees.
• Generous paid vacation and paid holidays.
• Ongoing professional development and career advancement opportunities.
• Supportive, team-oriented culture focused on collaboration, integrity, and delivering exceptional service.

Take the Next Step

We are an Equal Opportunity Employer and welcome applicants of all backgrounds and experiences.