Account Manager

PM&J, LLC; Minnetonka (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

PM&J LLC, founded in 2007, is a leader in private label products in the United States, seeking an Account Manager to provide end-to-end account management with a strong customer focus. You will collaborate with internal and external teams to ensure accurate orders, forecasts, and timely shipments.

The role requires 2+ years in account management or logistics, a Bachelor’s degree or equivalent, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• 2+ years of experience in Account Management, Inventory, or Logistics.
• Bachelor’s Degree or equivalent work experience required.
• Prior experience in retail environment.
• Proficiency with Word, Excel, PowerPoint; familiarity with AI tools; experience using retailer systems.
• Experience/ability to learn SPS and NetSuite (internal ERP) systems.

Responsibilities

• Manage specific categories/departments from start to finish.
• Item setup forms & maintenance in retailer systems.
• Pull/receive purchase orders from SPS and internal ERP system.
• Forecast domestic needs for 1-12 months and update master 3PL forecast monthly.
• Collaborate with retailer analysts for forecasts and troubleshooting of orders.
• Prepare and track POs for domestic items and monitor on-time arrival.
• Coordinate with 3PL/fill facilities on shipments and inventory management.
• Update items in NetSuite (internal ERP).
• Provide invoice confirmations to Finance team.
• Proof law labels and hangtags for approval.
• Research chargebacks and accounts payable.
• Analyze sales data weekly to report trends and opportunities.
• Track domestic inventory and communicate timing/receipts with retailers.
• Review POs sent to overseas team and coordinate maintenance with retailers.
• Assist Sales in preparing and delivering presentations to buyers.
• Perform additional duties on request from manager.
• Demonstrate adaptability, analytics, change mindset, problem solving, and quality.

Skills

Account management

Inventory management

Logistics coordination

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent

Tools

Word

Excel

PowerPoint

SPS

NetSuite

AI tools

Job description

Reports to: Director of Account Management

As the Account Manager, you will provide end to end account management with a strong customer focus, working collaboratively with internal and external teams.

The Company:

PM&J LLC, founded in 2007, has grown to be a leader in private label products within the United States.We are more than a manufacturer or vendor, we are an extension of our customer.At PM&J, you can expect to find a team that embraces cultural differences and values respect.Integrity and ethics are at the heart of our process and the finished product shows that commitment.

Our expectation is that no problem is left unsolved.We work tirelessly to provide solutions and options for our customers so they receive the best value in retail.PM&J team members are skilled in both written and oral communication as we are working across the globe under tight timelines, so the ability to be concise and drive for clarity is daily priority number one.Despite our varying backgrounds, we approach our business in a respectful and tactful manner and follow through on our commitments.

Job Duties:

• Manage specific categories/departments from start to finish
• Item Set up forms & maintenance in retailer systems
• Pull/receive purchase orders from SPS and internal ERP system
• Forecast domestic needs for 1-12mths and update master 3PL forecast monthly (Pets/Other)
• Work closely with retailer analyst for forecasts & troubleshooting of orders
• Write PO’s for Domestic items and track arrival on time
• Work closely with 3PL/fill facilities on shipments, troubleshoot purchase orders and inventory management
• Update items in NetSuite (internal ERP system)
• Provide invoice confirmations to Finance team
• Proof law labels & hangtag approval
• Chargeback and Accounts Payable research
• Analysis of sales data on a weekly basis reporting trends and opportunities
• Track Domestic Inventory & communicate inventory timing/receipts with retailers
• Review all PO’s sent to overseas team, communicate any maintenance needs with retailers
• Assist Sales in preparation & delivery of presentations to buyers
• Perform additional duties upon request from manager
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Change Mindset - Thrive in dynamic environments and see change as a catalyst for improvement. Ability to adapt quickly, embrace new tools and processes, and contribute fresh ideas that help us evolve.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Qualification:

• 2+ years of experience in Account Management, Inventory, or Logistics
• Education- Bachelor’s Degree or equivalent work experience
• Prior experience in retail environment
• Prior experience with Word, Excel, PowerPoint
• Prior experience leveraging AI tools
• Prior experience/ability to use retailer systems
• Prior experience/ability to learn SPS and NetSuite systems (internal ERP systems)