Account Manager

City Wide Facility Solutions

Minneapolis (MN)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Commission and bonus potential

Job summary

City Wide Facility Solutions in Minneapolis seeks a Facility Solutions Manager to oversee client partnerships and drive performance in facility management. You will manage operations, customize service strategies, and ensure client satisfaction while leading a dynamic team. The ideal candidate has 3+ years of relevant experience, strong communication skills, and a proactive approach. Excellent benefits and competitive salary, including commission, are offered in this growth-focused role.

Qualifications

3+ years' experience in facility management, operations, or building services.
Detail-oriented and proactive in managing client relationships.
Communicates clearly with clients and teams.

Responsibilities

Manage day-to-day operations and client satisfaction.
Customize service strategies and oversee contractor relationships.
Conduct site walkthroughs and verify service standards.

Skills

Facility management experience

Detail-oriented

Proactive relationship building

Clear communication

Expertise in Microsoft Office

CRM technology comfort

Education

High school diploma

Bachelor's degree preferred

Job description

Overview

Are you ready to take ownership of client partnerships and drive performance in facility management? Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.

Responsibilities

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
Customize service strategies and scheduling that exceed client expectations
Negotiate service agreements and pricing for new contracts and add-on solutions
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
Partner with Night Managers and the Director of Operations to execute and enhance service delivery
Track service activities, supplies, and client feedback in our advanced CRM and planning tools
Respond quickly to client concerns, troubleshooting and resolving issues with urgency
Monitor and manage staffing and resource needs to maintain outstanding service

Why City Wide

Competitive salary, benefits, and growth potential
Dynamic, supportive team culture focused on excellence and client impact
Opportunities for advancement and professional development
Make a real difference for clients, contractors, and your career

Ready to drive performance and make an impact? Apply now!

Requirements

You'll Succeed Here If:

You have 3+ years' experience in facility management, operations, or building services
You're detail-oriented, proactive, and confident in building relationships
You communicate clearly—verbally and in writing—with clients and teams
Expert in Microsoft Office and comfortable with database/CRM technology
You hold a high school diploma (Bachelor's degree preferred)
You have reliable transportation for on-site visits
Candidate must reside in or near the Minneapolis Metropolitian Area

Benefits

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.