Facility Solutions Manager

City Wide of Atlanta; Stockbridge (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Franchise is seeking a Facility Solutions Manager to oversee multi-site client accounts, drive service excellence, and manage contractor relationships from our Atlanta area operations. You will optimize scheduling, respond to client needs, and work with leaders to elevate service delivery while ensuring compliance and quality across sites.

The role requires 3+ years in facility management or operations, strong communication, and proficiency with Microsoft Office and CRM systems.

Qualifications

• You must communicate clearly with clients and teams, in writing and verbally.
• Attention to detail and proactive approach in activities and scheduling.
• Ability to build and maintain client relationships across multiple accounts with strong interpersonal skills.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Communication

Detail-oriented

Relationship building

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What You'll Do

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide

Competitive salary + commission, benefits, and growth potential.

Dynamic, supportive team culture focused on excellence and client impact.

Opportunities for advancement and professional development.

Make a real difference for clients, contractors, and your career.

Requirements You'll Succeed Here If

• You have 3+ years' experience in facility management, operations, or building services.
• You're detail-oriented, proactive, and confident in building relationships.
• You communicate clearly-verbally and in writing-with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• You hold a high school diploma (Bachelor's degree preferred).
• You have reliable transportation for on-site visits.

Benefits City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.