Account Manager

GDI Ainsworth; Rock Island (IL); Hybrid; USD 48,000 - 60,000; Full time

Job summary

GDI, Inc. is seeking an Account Manager to oversee daily operations for assigned client accounts in the United States. The role includes leading janitorial teams, scheduling, and ensuring service levels meet client expectations.

Responsibilities encompass staff training, shift designation, timely response to concerns, onboarding of new hires, payroll accuracy, safety compliance, and reporting to management. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to customer concerns or complaints; ensure closure on issues.
• Onboard and train new employees (hands-on training, job shadowing).
• Train by example by performing duties as staff shadow you.
• Manage employee relations or performance issues and report to management/HR.
• Identify and communicate the need for special project work to management.
• Review timekeeping and complete payroll documents to ensure accurate pay.
• Respond to calls as needed and enforce safety policies.
• Complete required training courses.

Skills

Management experience

Attention to detail

Verbal and written communication

Organizational skills

Multi-tasking

Tools

MS Office Suite

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Schedule:

• Monday - Friday - 5am - 1:30pm
• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands‑on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications:

• Minimum 2 years progressively increasing management experience in the janitorial industryrequired.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

GDI, Inc. is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.