Account Manager

Jobtailor; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Milwaukee seeks a driven Facility Manager to manage client accounts and drive retention through excellent service and reliable operations.

You will nurture relationships with contractors, leverage CRM systems and MS Office to monitor performance, coordinate training, and report outcomes to management.

The role requires travel to client sites, strong communication, and the ability to juggle priorities in a fast-paced environment.

Qualifications

• 1–2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and written/verbal communication skills.
• Bachelor’s degree preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and CRM systems.
• Willingness to travel to client locations.
• Detail-oriented with problem-solving abilities.

Responsibilities

• Manage client accounts to ensure retention and growth.
• Nurture relationships with contractors and suppliers.
• Perform quality control checks and address issues.
• Utilize CRM to monitor interactions and service effectiveness.
• Coordinate training and development for operational teams.
• Collaborate with internal teams to resolve challenges.
• Monitor client satisfaction and report to management.

Skills

Client management

Business development

Interpersonal skills

Communication skills

Travel

Education

Bachelor's degree

Tools

Microsoft Office Suite

CRM systems

Job description

Responsibilities

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Requirements

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.
• This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations.