Account Manager

QTL; Milford (CT); On-site; USD 55,000 - 80,000; Full time

Job summary

QTL in Milford, CT is seeking an Account Manager to own lighting projects from start to fruition, coordinating with rep firms and clients to ensure quotes, builds, and shipments meet requirements.

You will liaise between customers and internal teams to keep BOMs accurate, manage changes, and provide timely quotations, with emphasis on clear communication and reliable order entry.

Qualifications

• Experience in a client facing role is required.
• Excellent verbal and written communication skills are essential.
• Lighting industry experience is a plus but not required.
• Bachelor's degree or equivalent experience.

Responsibilities

• Serve as the right hand of the sales team to manage projects from start to fruition and post sales requirements.
• Act as the liaison between customers and internal technical teams to ensure all BOMs are accurate and timely.
• Coordinate changes to provide revised documentation clearly and efficiently.
• Communicate interdepartmentally on project status, product development, custom requests and sales collateral needs.
• Follow-up with customers to keep open projects on track and schedule.
• Organize pricing structures for different types of customer bases.
• Review project layouts, fixture schedules and requests to provide project quotations.
• Coordinate with new OEM customers to provide efficient processes and quotations to grow the relationship through professional communication.
• Receive, review and coordinate release of purchase orders.
• Communicate with colleagues to relay proper information for successful order entry.
• Review product and material stock levels to provide lead times and manage customer expectations of order completion.
• Ensure CRM and ERP data is accurate and documentation uploaded.
• Additional responsibilities as required.

Skills

Client facing

Communication

Education

Bachelor's degree

Job description

The Account Manager owns and manages lighting projects from start to fruition, while providing excellent customer service to rep firms and clients. This role works closely with internal and external stakeholders to ensure client projects are successfully quoted, built, and shipped.

Responsibilities

• Serve as the right hand of the sales team to manage projects from start to fruition and post sales requirements.
• Act as the liaison between customers and internal technical teams to ensure all BOMs are accurate and timely.
• Coordinate any changes required to successfully provide revised documentation in a clear and efficient manner.
• Communicate interdepartmentally on project status, product development, custom requests and sales collateral needs
• Follow-up with customers to keep open projects on track and schedule.
• Organize pricing structures for different types of customer bases.
• Review project layouts, fixture schedules and requests to provide project quotations.
• Coordinate with new OEM customers to provide efficient processes and quotations to grow the relationship through thorough, professional and timely communication.
• Receive, review and coordinate release of purchase orders.
• Communicate with colleagues to relay proper information for successful order entry.
• Review product and material stock levels to provide lead times and manage customer expectations of order completion.
• Make sure all info in CRM and ERP is correct and proper documentation is uploaded.
• Additional responsibilities as required.

Qualifications

• Experience in a client facing role required.
• Excellent verbal and written communication skills.
• Lighting industry experience a plus, but not required.
• Bachelor's degree or equivalent experience.