Account Representative

Crane-Solutions-LL; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental & Vision benefits

Tuition Reimbursement

Employee Discounts

Volunteer Time

Job summary

Crane-Solutions-LL is seeking an Account Manager to oversee client communications, resolve conflicts, and manage invoices and receivables under guidance from the Account Manager. You will collaborate with project teams to keep account status accurate and ensure processes are followed while pursuing improvements.

The role requires strong communication skills, attention to detail, and the ability to work well in a team. A BA in business or related experience is preferred.

Qualifications

• BA in Business Administration or four years related experience.
• Experience in account management or client services.
• Strong written and verbal communication skills.

Responsibilities

• Responsible for client communications and conflict resolution with timely updates.
• With direction from the account manager, manage invoices and accounts receivable.
• Collaborate with project teams to maintain current account status.
• Ensure processes and procedures are followed and drive improvements.
• Communicate offerings to clients and understand company capabilities.
• Report activity to the Account Manager with weekly call reports.
• Conduct report analysis, identify trends, and take corrective actions.

Skills

Client communications

Conflict resolution

Attention to detail

MS Office

Communication skills

Teamwork

Initiative

Stress management

Education

BA in Business Administration

Tools

Excel

Word

PowerPoint

Job description

• Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
• With direction from the account manager, manage the invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement
• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.
• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Report analysis, trending and corrective actions

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer
• Extremely detail oriented
• Technical competence (excel, word, power point etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Education & Experience

• BA in Business Administration or four years related experience

Certification & Licenses

• Professional certification may be required in some areas

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.