Expansion Manager SMB

Connecteam; Buffalo (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Insurance plan

401K

Paid time off

Job summary

Connecteam is seeking an Account Manager in Buffalo, NY to identify upselling opportunities and manage the sales cycle. You will be a product expert and work closely with teams to enhance customer experience. The ideal candidate has 1-2 years of experience in SaaS sales, strong deal closure skills, and the ability to thrive in a high-pressure environment.

Benefits include medical coverage, insurance plans, and a 401K. The compensation range is OTE $140K-$160K.

Qualifications

• 1-2 years of experience as an Account Manager/Account Executive at a SaaS company.
• Energetic, positive, and motivated individual.
• Strong record of closing deals and achieving quotas.

Responsibilities

• Identify and execute upselling and cross-selling opportunities.
• Own the full sales cycle and manage an account pipeline.
• Analyze customer data to find expansion opportunities.

Skills

Closing deals

Customer relationship skills

Communication skills

Self-motivation

Team collaboration

Job description

About Connecteam: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

Responsibilities

• Identify and execute upselling and cross-selling opportunities with existing customers.
• Own the full sales cycle as a quota-carrying Account Manager; manage your own account pipeline and contribute to the team’s pipeline.
• Become a product expert
• Analyze customer data to identify expansion opportunities.
• Represent the company with outstanding customer service and approach
• Collaborate with SDR and CSM teams to ensure a seamless customer experience.
• Influence the product based on customers' demands and needs
• Manage multiple tasks and projects in a fast-paced and high-pressure environment.
• Demonstrate initiative, independence and ownership

Requirements

• 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
• Energetic, positive, and motivated - MUST
• Strong record of closing deals and over-achieving monthly quotas
• Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
• Ability for self-learning and highly independent
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high-pressure and busy work environment.
• Working remotely from 9:00 AM to 6:00 PM Monday-Friday.

What We Offer

• Medical coverage
• Insurance plan
• 401K
• Paid time off for vacation, sick days

Compensation

• OTE: $140K-$160K

If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!

Together we will shape the future of work!