Account Manager

State Farm Agent; Irondale (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

State Farm agent in Irondale, AL seeks an Account Manager to handle policy inquiries, updates, and billing questions. You will respond to calls and emails, prepare quotes, process changes, and help customers with claims follow-up.

The role focuses on identifying customer needs and offering appropriate insurance and financial products, contributing to client retention and office growth. The position requires on-site work in Irondale, AL, strong communication, organization, and sales skills, and

Qualifications

• Strong customer service and relationship-building skills.
• Sales and consultative skills to identify needs, present solutions and follow up for long-term relationships.
• Organizational and administrative abilities with accurate data entry in agency systems.
• Problem-solving to understand policy details and assist customers with billing and claims questions.
• On-site work in Irondale, AL with collaboration within a small team.
• Licensing may be required or supported by the agency.

Responsibilities

• Respond to phone calls and emails to support policy inquiries and updates.
• Prepare quotes, process policy changes, and assist with billing questions.
• Support customers with claims-related follow-up and coverage options.
• Maintain accurate records in agency systems and assist with marketing outreach.

Skills

Customer service

Relationship-building

Sales and consultative skills

Organizational skills

Problem-solving

Communication

Licensing awareness

Team collaboration

Education

High school diploma or equivalent

Post-secondary education in business or communications

Tools

CRM software

Office software

Job description

Company Description

State Farm® is a nationally recognized insurance and financial services company whose mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. For more than 90 years, State Farm agents have built trusted, long-term relationships with customers and communities across the United States. Over 19,000 agents with diverse backgrounds and experiences serve individuals, families, and businesses with personalized guidance and support. As part of this network, State Farm agents align with a respected brand known for reliability, integrity, and community involvement. “Like a good neighbor, State Farm is there®” reflects the company’s commitment to being a consistent, supportive presence in customers’ lives.

Role Description

The Account Manager role is a full-time, on-site position located in Irondale, AL, working directly within a State Farm agent’s office. In this role, the Account Manager will support customers with policy inquiries, coverage options, and account updates, ensuring a positive and efficient service experience. Daily responsibilities include responding to phone calls and emails, preparing quotes, processing policy changes, and assisting customers with billing questions and claims-related follow-up. The Account Manager will help identify customer needs and recommend appropriate insurance and financial products, contributing to customer retention and office growth. This role also involves maintaining accurate records in agency systems, supporting marketing and outreach efforts, and collaborating with the agent and team members to meet office goals.

Qualifications

• Strong customer service and relationship-building skills, with the ability to communicate clearly and professionally in person, by phone, and in writing.
• Sales and consultative skills, including the ability to identify customer needs, present solutions, and follow up to support long-term customer relationships.
• Organizational and administrative skills, such as attention to detail, time management, and accurate data entry in agency systems.
• Problem-solving and analytical skills to understand policy details, explain coverage options, and assist customers with billing and claims-related questions.
• Comfort with technology and office tools, including CRM or agency management systems, email, and standard office software.
• Ability to work on-site in Irondale, AL, collaborate effectively with team members, and adapt to a fast-paced office environment.
• High school diploma or equivalent required; post-secondary education in business, communications, or a related field is beneficial.
• Prior experience in insurance, financial services, or customer-facing roles is preferred; appropriate licensing (such as property and casualty and/or life and health insurance) may be required or supported by the agency.