Account Manager

Epika Fleet Services; Indianapolis (IN); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation based on 경험

Medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Job summary

Epika Fleet Services is seeking a highly organized Account Manager to serve as the central hub for our service operations. In this role, you’ll own daily schedules for mobile technicians, support field operations, and keep customers informed with clear timelines and service expectations.

You’ll maintain accurate customer data, bridge communication between customers, technicians, and managers, and assist with maintenance contract billing and invoicing.

Qualifications

• Strong organizational skills with the ability to balance multiple priorities.
• Excellent communication skills — clear, professional, and customer-focused.
• Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred).
• A team player who thrives in a collaborative, fast-moving environment.
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation.

Responsibilities

• Own the schedule - manage and coordinate daily schedules for our mobile service technicians
• Support the field - process parts requests and ensure technicians have what they need to get the job done right
• Keep customers informed - provide clear updates on timelines, lead-times, and service expectations
• Maintain accuracy - update customer databases with current information and service details
• Bridge communication - serve as the link between customers, technicians, and department managers
• Support accounting - provide accurate maintenance contract billing information and prepare service invoices

Skills

Organizational skills

Communication skills

Customer service

Scheduling

Team player

Job description

Epika Fleet is seeking a highly organized, detail-oriented Account Manager. In this role, you’ll be the central hub that keeps our service operations running smoothly. If you thrive in a fast-paced environment, enjoy problem-solving, and love working with people, this is your opportunity to make a direct impact on our customers’ success.

What you will do

• Own the schedule - manage and coordinate daily schedules for our mobile service technicians
• Support the field - process parts requests and ensure technicians have what they need to get the job done right
• Keep customers informed - provide clear updates on timelines, lead-times, and service expectations
• Maintain accuracy - update customer databases with current information and service details
• Bridge communication - serve as the link between customers, technicians, and department managers
• Support accounting - provide accurate maintenance contract billing information and prepare service invoices

What you’ll bring

• Strong organizational skills with the ability to balance multiple priorities
• Excellent communication skills — clear, professional, and customer-focused
• Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)
• A team player who thrives in a collaborative, fast-moving environment
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation

Benefits

• Competitive compensation based on experience
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• A growing organization with strong leadership and long-term opportunity
• An environment where relationships, follow-through, and reputation still matter

Epika Fleet Services, Inc. is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status.

USD $24.00 - USD $30.00 /Hr.