Account Manager

Epika Fleet Services, Inc.; Indianapolis (IN); On-site; USD 65,904,000 - 88,828,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with match

Paid time off

Company holidays

Leadership growth

Job summary

Epika Fleet Services, Inc. is seeking a highly organized Account Manager to be the central hub that keeps our service operations running smoothly.

In this role, you’ll be the focal point for coordinating schedules, supporting the field, and keeping customers informed. You will also bridge communication between customers, technicians, and department managers while ensuring accurate billing information and invoices.

Qualifications

• Strong organizational skills with the ability to balance multiple priorities.
• Excellent communication skills — clear, professional, and customer-focused.
• Experience in service coordination, dispatch, or customer support in equipment/fleet services (preferred).
• A team player who thrives in a collaborative, fast-moving environment.
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation.

Responsibilities

• Own the schedule – manage and coordinate daily schedules for our mobile service technicians.
• Support the field – process parts requests and ensure technicians have what they need to get the job done right.
• Keep customers informed – provide clear updates on timelines, lead-times, and service expectations.
• Maintain accuracy – update customer databases with current information and service details.
• Bridge communication – serve as the link between customers, technicians, and department managers.
• Support accounting – provide accurate maintenance contract billing information and prepare service invoices.

Skills

Strong organizational skills

Excellent communication

Team player

Detail-oriented

Fast-moving environment

Job description

Overview

Epika Fleet is seeking a highly organized, detail-oriented Account Manager. In this role, you’ll be the central hub that keeps our service operations running smoothly. If you thrive in a fast-paced environment, enjoy problem-solving, and love working with people, this is your opportunity to make a direct impact on our customers’ success.

Responsibilities

What you will do:

• Own the schedule – manage and coordinate daily schedules for our mobile service technicians
• Support the field – process parts requests and ensure technicians have what they need to get the job done right
• Keep customers informed – provide clear updates on timelines, lead-times, and service expectations
• Maintain accuracy – update customer databases with current information and service details
• Bridge communication – serve as the link between customers, technicians, and department managers
• Support accounting – provide accurate maintenance contract billing information and prepare service invoices

Qualifications

What you’ll bring:

• Strong organizational skills with the ability to balance multiple priorities
• Excellent communication skills — clear, professional, and customer-focused
• Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)
• A team player who thrives in a collaborative, fast-moving environment
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation

Benefits

Benefits:

• Competitive compensation based on experience
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• A growing organization with strong leadership and long-term opportunity
• An environment where relationships, follow-through, and reputation still matter

Epika Fleet Services, Inc. is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status.

Pay Range

USD $24.00 - USD $30.00 /Hr.