The Professional Services Account Manager / Account Executive serves as the primary client-facing owner for assigned accounts and is responsible for building client relationships, identifying business opportunities, supporting account growth, and coordinating successful delivery of JBS consulting and technology services.
This role is focused on professional services ( inclusive of onsite and offshore resources) . The individual will work with client stakeholders to understand business needs, position JBS capabilities, coordinate with delivery teams, and expand relationships across existing and new accounts.
The role requires strong client management, business development, stakeholder engagement, commercial awareness, and the ability to translate client needs into consulting, data, AI, cloud, SAP, or digital transformation opportunities.
Key Responsibilities
- Serve as the main client-facing representative for assigned professional services accounts.
- Build and maintain trusted relationships with business, technology, and executive stakeholders.
- Understand client business priorities, technology needs, transformation initiatives, and delivery challenges.
- Identify opportunities for JBS services across AI, data platforms, cloud, SAP, analytics, application development, and managed services.
- Coordinate with internal delivery, solution, and leadership teams to shape proposals, solution approaches, estimates, and client responses.
- Manage account reviews, client check-ins, delivery updates, and growth discussions.
- Support commercial discussions including pricing, statements of work, renewals, change requests, and service expansions.
- Track account plans, pipeline opportunities, client issues, and revenue growth activity.
- Ensure client concerns are addressed quickly by coordinating with delivery leadership and internal teams.
- Identify whitespace opportunities within existing accounts and develop account growth strategies.
- Support new business development through prospecting, relationship building, and client introductions.
- Maintain professional documentation of account activity, next steps, opportunities, risks, and follow-ups in CRM or internal tracking systems.
Required Skills
- Experience in professional services, IT services, consulting, SaaS, cloud, data, AI, SAP, or digital transformation account management.
- Strong client relationship management and stakeholder management skills.
- Ability to manage business and technology stakeholders across multiple accounts.
- Experience identifying opportunities, building pipeline, and supporting account growth.
- Ability to understand client problems and position consulting/service-based solutions.
- Strong communication, negotiation, and follow-up skills.
- Experience coordinating with delivery, solution architecture, recruiting, finance, and leadership teams.
- Familiarity with SOWs, proposals, pricing discussions, renewals, and change requests.
- Ability to manage multiple accounts, priorities, and client issues simultaneously.
- Experience using CRM or account tracking tools.
Preferred Experience
- Experience selling or managing accounts for US-based clients.
- Experience in energy, utilities, oil & gas, healthcare, financial services, or enterprise technology clients.
- Experience with AI, data analytics, cloud platforms, SAP, application development, or managed services.
- Prior experience working in a mid-sized consulting or IT services firm.
- Ability to farm existing accounts and open new buying centers within client organizations.