Custodial Account Manager

HES Facilities; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

HES Facilities is seeking an Account Manager to oversee custodial operations across multiple campuses within the same school district. You will supervise staff, coordinate daily activities, and maintain strong client relationships to ensure service excellence.

This full-time position involves shift management, event setup, and on-call coverage for emergencies. The role requires hands-on leadership and adherence to company policies across facilities.

Qualifications

• Experience supervising custodial staff.
• Ability to manage schedules and payroll.
• Strong communication with customers.
• Ability to train staff and enforce policies.
• Willingness to be on-call for emergencies.

Responsibilities

• Supervise daily work of custodial staff and schedule payroll.
• Evaluate performance and address disciplinary actions.
• Coordinate cleaning projects and events across campuses.
• Maintain records, reports, and vendor contacts.
• Lead training programs and policy implementation.
• Occasional travel to campuses; respond to emergencies.

Skills

Staff supervision

Customer communication

Payroll administration

Training & development

Facility operations

Policy implementation

Job description

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

Account Manager POSITION SUMMARY:

HES Facilities Management is seeking Custodial Managers to help oversee custodial operations between multiple locations within the same school district or university campus.

As an Account Manager, you will develop and maintain productive working relationships with hourly custodial staff, communicate with the customers daily, any work to resolve any issues that need immediate attention. The Account Manager will be responsible for inspecting, training, and maintaining acceptable supply levels in each facility. The Manager will report to a Regional Manager who will oversee a larger area.

Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Supervises daily work of assistant supervisor and custodians; manages a staff, inspects all assigned areas daily to ensure work is being carried out properly and orderly; prepares and submits work schedules; biweekly payroll.
• Evaluates performance of custodial personnel; prepares and submits disciplinary action and incident reports; counsels employees.
• Designates shift and area work assignments for custodians and lead personnel; interprets contract; conducts training programs for custodians; implements new procedures and policies.
• Maintains records and correspondence; prepares reports; submits purchase requisitions for supplies; maintains supply inventory and accounts; contacts vendors; prepares and submits progress reports on building conditions.
• Establishes and monitors working relationships with students, faculty, staff, co-workers, and visitors.
• Coordinates various cleaning projects; receives equipment, uniforms, and paper orders; operates all cleaning equipment.
• Coordinates setup for events on all campuses and ensures proper staffing.
• Perform other duties as assigned.

• Ability to develop and implement policies and procedures related to general business operations, facilities management and personnel.
• Ability to monitor and control operational costs while maintaining high performance standards.
• Leadership of diverse work groups with ability to establish and maintain effective working relationships at all levels.
• Skills in conducting high-level meetings; conflict-resolution and presentation skills.
• Ability to be on-call and respond nights or weekends for emergency situations.

Travel: Minimal travel is required.

Physical and Working Conditions:

• Ability to walk throughout the campus.
• Ability to lift up to 60 lbs.
• Ability to operate carpet extractor, floor buffers, and various cleaning equipment.

Additional Information / Benefits

Optional daily pay

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401K/403b Plan

This is a Full-Time position1st Shift, 2nd Shift.