Account Manager - ADM Security Solutions

ADM Security Solutions; Lexington (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

ADM Security Solutions in Lexington, Texas, seeks an Account Manager/Site Supervisor to oversee Admiral Security personnel at the assigned site. You will handle contractual obligations, scheduling, payroll, supplies, training, evaluations, supervision, and site safety.

You will act as the primary liaison with the client, ensure profitable account management, and maintain thorough post documentation and reporting. The role requires leadership experience and a strong focus on client relations.

Qualifications

• Must be on-call 24/7.
• Must have completed Admiral Leadership training.
• Minimum 2 years security supervisory experience (college degree may count for half).
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and able to operate site security programs.

Responsibilities

• Ensure contract deliverables are met.
• Responsible for successful client relations.
• Act as the primary liaison between Admiral and client representatives.
• Ensure accounts are managed efficiently and profitably.
• Assure site employees are properly trained.
• Manage the payroll process and enter payroll as BOETA (if applicable).
• Maintain account files (personnel, operations and training).
• Address disciplinary problems and work with HR to investigate issues.
• Know facilities and post duties and emergency procedures at the site.
• Ensure proper use and maintenance of equipment at the site.
• Assist with staffing of all posts to ensure coverage.
• Schedule officers and fill vacant posts.
• Conduct inspections of officers, appearances, licenses and uniforms.
• Review daily reports and ensure clarity and accuracy.
• Audit entries for completeness and legibility.
• Review Post orders and suggest changes to senior management.

Skills

On-call availability

Leadership training

Customer service

Multitasking

Communication

Education

College degree

Tools

Microsoft Office

Site security programs

Job description

Overview

The position requires the general supervision of all Admiral Security Personnel assigned to their building(s). The Account Manager/Site Supervisor is responsible for all contractual aspects of security, scheduling, supplies/equipment, administrative functions, training, evaluations, supervision, payroll, and site safety.

Responsibilities

• Ensure contract deliverables are met.
• Responsible for successful client relations
• Act as the primary liaison between Admiral and the client representatives.
• Ensure accounts are managed efficiently and profitably.
• Assure site employees are properly trained.
• Manage the payroll process. Enter payroll is BOETA (if applicable).
• Maintain appropriate account files (i.e. personnel, operations and training)
• Address disciplinary problems and work with HR to investigate any issues.
• Must have complete knowledge of property or properties where he/she is assigned, facilities, post orders, emergency contact list, emergency procedures, special instructions, and all post duties at the site.
• Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, wands, etc.).
• Assists with the staffing of all post to ensure complete coverage.
• Responsible for scheduling officers and filling vacant posts.
• Conduct inspections of officers, appearances, licenses and uniforms.
• Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
• Ensure that officers make timely and thorough daily report entries. Audit all entries for completeness, accuracy, and legibility.
• Review Post orders and make recommendations for changes to senior management.
• Other duties as assigned.

Qualifications

• Must be flexible as position is on call 24 hours a day, seven days a week.
• Must have attended and successfully passed Admiral Leadership training.
• Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
• Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
• Exceptional customer service skills
• Must be able to multitask
• Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs

Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V

VA # 11-1017