Security Operations Manager

FCS Security Services, Inc.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

First Coast Security Services is seeking a Security Operations Manager to lead security operations at client sites in Houston. You will supervise Officers and Supervisors, ensure post orders are followed, and act as the main point of contact for on-site security during your shift.

This hands-on leadership role requires managing staff, coaching performance, and ensuring high quality service while meeting client requirements and company policy.

Qualifications

• Associate's or Bachelor's degree required.
• Minimum 3 years managerial security-related experience.
• Texas Level II (Non-Comissioned) Security Guard License required.
• Current CPR certification that does not expire within 6 months.
• Strong written and verbal communication skills with incident reporting.

Responsibilities

• Lead Security Officers and Shift Leads and ensure post orders are followed.
• Serve as primary client contact and maintain professional relationships.
• Perform duties of a Security Officer per post orders and company policy.
• Monitor incidents and security concerns and report them.
• Conduct scheduled site inspections and assign tasks to staff.
• Assist with training of Security Officers and enforce post orders.
• Meet with client representatives to confirm security requirements.
• Submit incident reports, payroll information, and other documentation timely.
• Develop and maintain employee schedules for all shifts.
• Coach and document performance; participate in hiring/termination decisions.

Skills

Security operations

Team supervision

Incident reporting

Communication skills

Site safety procedures

Training staff

Education

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

OVERVIEW

First Coast Security Services is hiring a Security Operations Manager to lead security operations at client sites. In this role, you will oversee a team of Security Officers and Supervisors, ensure consistent execution of post orders, and serve as the primary point of contact for site security on your shift. This is a hands-on supervisory position where you will actively perform security duties while providing direction, coaching, and accountability to your team. If you have security experience and are ready to step into a leadership role with a growing company, we want to hear from you.

RESPONSIBILITIES

• Provide lead direction to Security Officers and Shift Lead Officers across assigned client site(s), ensuring post orders are followed and rounds are completed.
• Serve as primary point of contact for clients and maintain professional client relationships.
• Perform all duties of a Security Officer in accordance with post orders and company policy.
• Monitor and report activities, incidents, and security concerns related to client property and personnel.
• Conduct scheduled site inspections and communicate tasks and responsibilities to subordinate staff.
• Assist with training of Security Officers, including review and enforcement of post orders.
• Meet with client representatives as needed to confirm security requirements are being met and maintain quality service.
• Submit and file incident reports, payroll information, and other required documentation in a timely manner.
• Develop and maintain employee schedules to ensure all shifts are adequately staffed.
• Coach, counsel, and document employee performance issues in accordance with company policy; make hiring and termination recommendations as needed.

REQUIREMENTS

• Associate's Degree or Bachelor's Degree
• Minimum 3 years of managerial security-related experience, or an equivalent combination of education and experience.
• Must possess a valid Texas Level II (Non-Comissioned) Security Guard License at time of hire.
• Must possess a current CPR certification that does not expire within the next 6 months.
• Knowledge of security operations, supervisory practices, and site safety procedures.
• Ability to provide clear direction, motivate staff, and manage performance in a professional manner.
• Strong written and verbal communication skills, including the ability to complete incident reports and logs accurately.
• Ability to maintain composure and professional conduct in high-pressure or urgent situations.
• Strong proficiency in Microsoft Word, Excel, Outlook, and Powerpoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work flexible hours, including evening, weekends, and holidays when operationally necessary.
• Strong proficiency in computer operations and security monitoring systems.
• Must pass background check, reference check, drug screening, and any site-specific requirements.
• Ability to stand, walk, and remain on post for extended periods; occasional lifting up to 25 lbs.
• Must have 3 references to verify managerial security experience.
• MUST be able to start on November 1, 2026.