Account Manager

Lunova Group; Prescott (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Lunova Group in Flagstaff, AZ is seeking an Account Manager to own and grow established service and repair accounts across Northern Arizona. The role blends field visits with hybrid work, focusing on building long-term client relationships and delivering high-quality service.

You will expand the portfolio by understanding client needs, preparing bids, and collaborating with operations to ensure retention and revenue growth.

Qualifications

• Experience in elevator industry preferred; open to related industries (HVAC, facilities, fire protection, construction).
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel occasionally to Phoenix for training and team meetings.

Responsibilities

• Achieve Sales Excellence: Consistently exceed sales targets by growing service and repair revenue and reducing cancellations.
• Be a Reliable Source: Build and maintain relationships with clients through site visits, proactive communication, and timely follow-up.
• Expand Your Network: Represent the company within industry organizations to uncover new business opportunities.
• Customize Your Offerings: Develop capital plans tailored to building’s long- and short-term needs.
• Prepare Bids and Contracts: Create repair proposals, review blueprints, and present service contract bids with detailed analysis.
• Stay Equipped with Knowledge: Keep up to date on offerings, local codes, and product developments.

Skills

Account management

Sales

Customer service

Communication

Blueprint reading

Tools

Salesforce

Job description

Looking for an opportunity to manage and grow existing accounts and provide excellent customer service?

Join our client - a leader in the vertical transportation industry - as an Account Manager responsible for ownership of established service and repair accounts across Northern Arizona. Local territory includes Flagstaff, Prescott, and surrounding markets North of Phoenix.

In this role, you’ll focus on building long-term customer relationships, ensuring strong service delivery with high-quality support, and driving account retention and expansion within your territory.

Elevator industry experience is preferred, but we’re open to candidates from related industries such as HVAC, facilities, fire protection, construction, or other service-based environments.

What You’ll Do:

• Achieve Sales Excellence: Consistently exceed sales targets by leveraging tools to grow service and repair revenue and to reduce cancellations.
• Be a Reliable Source: Build and maintain strong relationships with new and existing clients through regular site visits, proactive communication, and timely follow-up.
• Expand Your Network: Regularly represent the company within industry organizations and grow your network to uncover new business opportunities.
• Customize Your Offerings: Collaborate with customers to develop capital plans tailored to their building’s long- and short-term needs.
• Prepare Bids and Contracts: Accurately create repair proposals by reviewing blueprints, conducting site surveys, and working in tandem with operations teams. Prepare and present service contract bids, including detailed analysis and follow-up.
• Stay Equipped with Knowledge: Keep up to date on new company offerings, local elevator codes, and product developments through continuous education.

What You Bring:

• Strong attention to detail and follow-up habits.
• Comfortable managing multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Confidence presenting to clients and leading meetings.
• Bonus: Salesforce experience and the ability to read blueprints or architectural drawings.

Preferred Qualifications:

• Elevator experience.
• Sales or account management experience.
• Background in HVAC, facilities, fire protection, construction, or similar service-based industries is highly relevant.

Location:

Hybrid, field-based role local to territory. Occasional travel required to Phoenix for training and team meetings.