Account Manager

AlphaGraphics of Greenway Plaza; Elkhart (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

AlphaGraphics of Greenway Plaza is seeking an Account Manager to drive inside sales and support the Account Executive. You will engage new customers, maintain center accounts, and expand penetration into existing accounts to create a positive client experience.

You will work with MIS and order-entry processes, communicate professionally, and use CRM tools to track inquiries, proofs, and pricing. The role emphasizes customer satisfaction, upselling, and timely project management.

Qualifications

• Account management experience preferred but not required.
• Knowledge of printing and prepress requirements a plus.
• Solid knowledge of MIS systems and order entry processes.
• Ability to communicate professionally with customers.
• Strong written and verbal communication skills.

Responsibilities

• Increase the center’s inside sales and support the Account Executive as needed.
• Draw in new customers and contacts, maintain center accounts, and expand penetration into existing accounts.
• Create a positive experience for our clients and upsell/cross-sell when opportunities arise.
• Consult with customers to help them make decisions using Job Analysis questions.
• Review proofs, manage the proofing process, and notify customers when jobs are ready for pickup.
• Create timely, professional job estimates and ensure pricing accuracy.
• Routinely resolve customer inquiries and complaints and maintain pricing strategies.

Skills

Account management

CRM proficiency

Written communication

Verbal communication

Organizational skills

Time management

Professional appearance

Tools

CRM systems

MIS software

Job description

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Compensation: $13.50 - $20.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.