Account Manager

East Coast Warehouse & Distribution Corp.; Elizabeth (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

East Coast Warehouse & Distribution Corp. in New Jersey seeks an Account Manager for the Safeway trucking account to oversee client relationships and service delivery.

You will coordinate daily trucking operations, monitor performance, and work with dispatch, drivers, and warehouse staff to ensure safety, DOT compliance, and on-time service while identifying opportunities to grow revenue within the account.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics preferred.
• 3–5 years in account management, logistics, or transportation.
• Knowledge of trucking operations, freight regulations, and supply chain processes.
• Strong analytical, negotiation, and customer service skills.
• Proficiency with TMS, MS Office, and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary contact for Safeway's transportation and logistics needs.
• Build and maintain a trust-based relationship with Safeway stakeholders.
• Conduct regular client meetings, business reviews, and performance updates.
• Coordinate daily trucking operations to meet service requirements.
• Monitor freight movements, delivery schedules, and on-time performance.
• Collaborate with dispatch, drivers, and warehouse staff to resolve issues.
• Ensure DOT, safety, and company standards compliance.
• Identify opportunities to expand services and increase revenue.
• Analyze performance data to provide insights and cost-saving recommendations.
• Prepare and review financial reports; monitor profitability and billing.
• Negotiate rates and service agreements as needed.
• Act as escalation point for service failures and client concerns.
• Implement corrective actions and communicate solutions.

Skills

Account management

Logistics

Communication

Negotiation

Analytical

Customer service

TMS

MS Office

Education

Bachelor’s degree in Business, Supply Chain, Logistics

Tools

Reporting tools

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Customer Service

Description

The Account Manager for the Safeway trucking account is responsible for overseeing and managing all aspects of the client relationship with Safeway, ensuring seamless transportation services, operational efficiency, and superior customer satisfaction. This role requires strong logistics knowledge, excellent communication skills, and the ability to balance client needs with company objectives.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for Safeway's transportation and logistics needs.
• Build and maintain a strong, trust-based relationship with key Safeway stakeholders.
• Conduct regular client meetings, business reviews, and performance updates.

Operational Oversight

• Coordinate daily trucking operations to meet Safeway's service requirements.
• Monitor freight movements, delivery schedules, and on-time performance.
• Collaborate with dispatch, drivers, and warehouse staff to resolve service issues quickly.
• Ensure compliance with DOT, safety, and company standards.

Account Growth & Strategy

• Identify opportunities to expand services and increase revenue within the Safeway account.
• Analyze operational performance data to provide insights and cost-saving recommendations.
• Partner with leadership to develop long-term strategic account plans.

Financial Management

• Track account profitability, billing, and collections.
• Prepare and review financial reports for accuracy and alignment with budget goals.
• Negotiate rates and service agreements as needed.

Problem Resolution

• Act as an escalation point for service failures, disputes, or client concerns.
• Proactively implement corrective actions and communicate solutions to Safeway.

Position Requirements

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred).
• 3–5 years of experience in account management, logistics, or transportation.
• Knowledge of trucking operations, freight regulations, and supply chain processes.
• Strong analytical, negotiation, and customer service skills.
• Proficiency with TMS (Transportation Management Systems), MS Office Suite, and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills.

Full-Time/Part-Time Full-Time

This position is currently accepting applications.