Account Manager

AlphaGraphics - US823; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly service projects

Paid holidays

401(k)

Dental insurance

Health insurance

Advancement opportunities

Profit sharing

Training & development

Vision insurance

Paid time off

Flexible schedule

Job summary

AlphaGraphics Duluth | Johns Creek is seeking an Account Manager focused on inside sales to deepen client partnerships and deliver exceptional experiences for our existing accounts.

You will bridge client requests to the production team, manage projects end-to-end, and strive for profitable revenue growth across departments and contacts.

Qualifications

• Career-oriented with track record of scaling partnerships.
• Deep understanding of the customer journey and relationships.

Responsibilities

• Provide top-tier customer experience to delight clients and exceed expectations.
• Resolve customer complaints with five-star service.
• Bridge customer requests to production, manage costs, stock, and timelines.
• Manage orders as complete projects, coordinate vendor and production communications, and ensure on-time delivery.

Skills

Career mindset

Customer journey

High energy

Resourceful

Job description

Benefits:

• Quarterly Community Service Team Projects
• Paid holidays
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Paid time off
• Flexible schedule

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you deepen our footprint in existing accounts, and create a next-level experience for our clients.

Account Manager Responsibilities:

• Customer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.
• Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
• Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and timeframes.
• Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.

What We Expect of You:

• Revenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.
• Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
• Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
• Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.
• Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/ reactivate accounts.
• Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.
• Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.

What You Bring to the Table:

• Looking for a career, not a job
• Understanding of the customer journey and a track record of scaling existing partnerships
• High energy, extremely self-motivated, with the ability to carry yourself like an executive
• Resourcefulness, ambition, investigative approach, with lots of innovation

Why Work Here? What You Can Expect?

• High-impact, low-ego environment built on collaboration and people-first values
• Dedication to our craft and care for the humanity behind the work
• Days with shared laughter and banter
• Celebrations of team members' birthdays and center milestones
• Community impact through quarterly team service projects for our neighbors

We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand AlphaGraphics. Team members at AlphaGraphics Duluth | Johns Creek are employees through our PEO Justworks.