Account Manager

GWAY Prints Powered by AlphaGraphics Norwalk; Pittsburgh (Allegheny County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

AlphaGraphics in Pittsburgh is seeking a dynamic Account Manager to support our sales and service organization. You will manage client relationships, explain benefits, and ensure a positive customer experience.

We train on our proprietary order entry system, offer room to advance, and provide benefits including health and dental insurance, 401(k) matching, and paid time off. Our team of 30+ colleagues thrives in a fast-paced, detail-oriented environment in the Cultural District.

Qualifications

• Branding/Design, Print, or Signage Account Management experience is helpful but not required.
• Solid knowledge of MIS systems and order entry processes.
• Professional communication with customers.

Responsibilities

• Has thorough knowledge of AlphaGraphics products, services, pricing.
• Maintain a professional appearance and positive client experience.
• Consult with customers to help decisions; upsell when opportunities arise.
• Review proofs, manage proofing, and notify customers when jobs are ready.
• Create timely, accurate job estimates; ensure pricing accuracy.
• Resolve customer inquiries and complaints promptly.
• Utilize MIS tools to create and estimate projects efficiently.
• Maintain current pricing strategies and billing procedures.

Skills

Organizational skills

Client communication

Flexibility

Fast-paced environment

Hard work

Team player

Prioritization

Urgency

Tools

MIS systems

Order entry system

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

(cover letters are a huge bonus to resumes being read... hint hint...)

Do you like people? Do you have high energy? Do you thrive in a fast paced environment? Do you come by details naturally? Do you like to be surrounded by over-achievers? Do you work hard and play hard? Does this sound like you?

Come join our growing team of 30+ colleagues, and be part of our sales organization. Our goal is to build a high performing Sales and Service Organization that is systematic in its approach, and is sustainable, and not built around one person, that will drive us to the next level of revenue growth and profitability.

On the sales team, we have all sorts of roles and skill-sets, and are looking to enhance our project management and inside sales depth. We're proudly in business for over 25 years and have a very seasoned depth of wonderful clients, and referrals. Our team focuses on pleasing our Key Accounts and prioritize most of our efforts and activities supporting this philosophy.

We have a groovy designed space that our team loves - right in the heart of the bustling Cultural District in Pittsburgh.

If you are new to the industry, with the right attitude, we are very willing to train you up on our proprietary order entry system as well as product knowledge, color, design, etc.

Quality and Accountability are two characteristics that we've recently highlighted from the Pillars of our foundation. Do you sound like a person that wants to work with colleagues who are all focusing and improving on being a better teammate?

Key Skills:

Organizational skills, Confidence with client phone calls and conversations, High flexibility to help solve clients needs, thrives in a fast pace environment, likes hard work, and fun team. Good intuition for setting priorities, and urgency.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; up-sells and cross-sells when there are opportunities
• Asks probing questions to support the internal team's ability to produce the client requested project
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Account Manager Qualifications

• Branding/Design, Print, or Signage Account Management experience highly desired, but not required
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Ability to shift priorities, quickly and as needed
• Ability to be part of a strong, successful team
• Looking for a career, not a job!

Compensation: $20.00 - $30.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.