Account Manager

AlphaGraphics; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Profit sharing

Training & development

Quarterly Community Service Team<br/>

Opportunity for advancement

Job summary

AlphaGraphics Duluth | Johns Creek is seeking an Account Manager to grow inside sales and key accounts. You will know products, provide top-tier customer experience, and use a consultative approach to showcase benefits, upsell, and manage proofs.

The role involves preparing timely job estimates, following up on leads, keeping customers informed through production, and using MIS/CRM tools. Training & development and advancement opportunities are offered.

Qualifications

• Knowledge of printing and prepress requirements a plus.
• Solid knowledge of MIS systems and order entry processes.
• Strong analytical, written and verbal communication skills.
• Professional appearance and strong telephone presence.

Responsibilities

• Has thorough knowledge of AlphaGraphics products, services, production processes, capabilities, and pricing.
• Provide a top-tier customer experience and use a consultative approach.
• Upsell and cross-sell when opportunities arise.
• Capture customer specifications and manage proofs and job pricing accuracy.
• Routinely resolve customer inquiries and complaints.
• Maintain clear communication with customers on job progress through production.
• Show proficiency in CRM tools and MIS to estimate projects.

Skills

Analytical thinking

Written communication

Verbal communication

Time management

Customer service

Tools

MIS systems

CRM software

Job description

Benefits:

• Quarterly Community Service Team Projects
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center's inside sales/ key accounts. This responsibility should always focus on increasing the center's sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• .
• Provide a top-tier customer experience
• Uses a consultative / problem solving approach with clients
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Upsells and cross-sells when there are opportunities
• Captures customer's specifications, needs, and ideas using "Job Analysis" questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
  

Account Manager Qualifications

• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and on point telephone presence
• Strong organizational and time-management skills
  

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.