Account Manager

Poretta & Orr, Inc. | Exhibits & Events; Doylestown (Bucks County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Medical coverage

401k with matching

Generous vacation and PTO

Company-paid holidays

Education & training programs

Job summary

Poretta & Orr, Inc. | Exhibits & Events is seeking an Account Manager to nurture client relationships, drive satisfaction, and grow accounts across live events.

You will partner with internal teams—project management, sales, and operations—to ensure exceptional service and on-time delivery. You will communicate proactively, understand client needs, and translate them into actionable plans while traveling to client sites as needed.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of account management, client services, or similar role in exhibits/events.
• Proven track record of managing client relationships and delivering results.
• Ability to travel to client show sites as needed.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and proactive client support.
• Ability to manage multiple accounts and projects with attention to detail.
• Proficiency in Microsoft Office and familiarity with CRM software.
• Experience with SharePoint and QuickBooks Enterprise is a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term client relationships.
• Understand client objectives and develop strategic plans to meet and exceed expectations.
• Monitor account performance, KPIs, and reporting.
• Identify opportunities for account growth and coordinate with internal teams to develop proposals.
• Ensure timely delivery of services by coordinating with project managers and departments.
• Address client issues promptly to maintain high satisfaction.
• Collaborate with sales/marketing to pursue new business within existing accounts.
• Stay informed on industry trends to provide relevant client insights.
• Support Account Director and Project Management in implementing client programs.
• Manage client budgets on an event-to-event basis.

Skills

Client relationship management

Communication

Multi-account handling

Travel willingness

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

CRM software

SharePoint

QuickBooks Enterprise

Microsoft Office

Job description

About Us:

Poretta & Orr is a dynamic company dedicated to providing top-tier services to our clients. We offer a hybrid work / remote work environment, full medical coverage, a 401k program with matching, vacation, PTO, company-paid holidays, maternity and paternity leave, continued education and training programs, and competitive wages. Our commitment to excellence and client satisfaction sets us apart, and we are looking for a motivated Account Manager to join our team.

Position Summary:

The Account Manager will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving account growth. The ideal candidate will be a proactive communicator with a strong ability to understand client needs and translate them into actionable plans. This role requires close collaboration with internal teams, including project management, sales, and operations, to deliver exceptional service to our clients.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term relationships with clients.
• Understand client objectives and develop strategic plans to meet and exceed their expectations.
• Monitor the performance of client accounts, including tracking key performance indicators (KPIs) and reporting on results.
• Identify opportunities for account growth and work with internal teams to develop proposals for additional services.
• Ensure timely delivery of services to clients, coordinating with project managers and other departments as needed.
• Address any issues or concerns raised by clients promptly and effectively, ensuring high levels of client satisfaction.
• Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing accounts.
• Stay up-to-date with industry trends and competitive offerings to provide clients with relevant insights and recommendations.
• Work alongside Account Director and Project Management team to implement client programs.
• Manage client budgets on an event to event basis.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, client services, or a similar role, within a an exhibits or events position.
• Proven track record of managing client relationships and delivering results.
• Ability to travel to client show site as needed.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Ability to manage multiple accounts and projects simultaneously, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Experience with SharePoint and QuickBooks Enterprise is a plus.

What We Offer:

• A hybrid work or remote work environment (TBD based on candidate)
• 401k program with company matching.
• Generous vacation, PTO, and company-paid holidays.
• Maternity and paternity leave.
• Continued education and training programs.