Account Manager

Third Street Digital; Columbus (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Third Street Digital seeks an experienced Account Manager to oversee a portfolio of emerging client partnerships. The role balances client relationship management, campaign coordination, and operational excellence to ensure a high-quality client experience.

The ideal candidate is organized, proactive, and able to manage multiple relationships while balancing priorities, timelines, and resources. Strong communication and a detail-oriented mindset are essential for success.

Qualifications

• 3+ years in Project Management, Account Management, or Account Services.
• Agency experience or managing multiple clients across industries is preferred.
• Experience in Digital Marketing and using a project management system is a plus.

Responsibilities

• Manage day-to-day relationships across a portfolio of emerging clients.
• Collaborate with clients as an extension of their team and align activity with objectives.
• Handle multiple priorities while maintaining workflows, timelines, and quality.
• Lead client communications, updates, and performance reporting.
• Oversee internal campaign management with cross-functional teams.
• Ensure campaigns are on-brand, accurate, and effectively executed.
• Process digital orders, billing, and invoicing.

Skills

Project management

Account management

Agency experience

Digital marketing

PM software

Multitasking

Written & verbal communication

Creative thinking

Problem solving

Proactive communication

Team collaboration

Job description

We are looking for an experienced Account Manager to join our team of digital experts at Third Street Digital. This position is based out of Columbus, Ohio, and is primarily remote, but does require some in-person interactions with the team and our clients. Initial training will be conducted in a hybrid setting at our office in Grandview.

A Third Street Digital Account Manager will oversee a portfolio of emerging client partnerships, balancing client relationship management, campaign and project coordination, and operational excellence to ensure a consistent, high-quality client experience.

Our ideal candidate is an organized, proactive problem solver who can independently manage multiple client relationships while balancing priorities, timelines, and resources. They have a creative eye and strong attention to detail, ensuring campaign deliverables are polished, on-brand, and aligned with client objectives.

Our Account Managers are cross-team players who serve as the main connectors between client stakeholders and internal teams. This role requires someone who can build trusted relationships, anticipate challenges, identify opportunities for growth, and ensure efficient campaign execution while maintaining established processes and service expectations.

Responsibilities and Duties

• Manage day-to-day relationships across a portfolio of emerging clients, serving as their primary point of contact
• Build collaborative partnerships with clients, functioning as an extension of the client’s team and ensuring all activity aligns with the client’s overarching objectives and goals
• Manage multiple client priorities while maintaining established workflows, turnaround times, and quality standards
• Lead client communication, including campaign updates, performance reporting, and scheduled check-ins based on established service expectations
• Oversee internal project management for campaigns, including task and timeline assignment with cross-functional teams
• Own communication between the clients, marketing managers, strategists, and vendors to ensure campaigns are executed efficiently and effectively
• Review creative deliverables with a critical eye to ensure accuracy, visual appeal, brand consistency, and alignment with client objectives
• Build reporting dashboards and assist in mid-month campaign optimizations
• Serve as a trusted advisor to clients and internal teams, advocating for solutions that drive campaign performance and identifying opportunities for growth
• Process digital orders, billing, and invoicing

Qualifications and Skills

• 3+ years in a Project Management, Account Management, or Account Services role
• Must have agency experience or experience working on multiple clients across various industries
• Digital Marketing experience preferred
• Experience working within a project management system preferred
• Proven ability to manage multiple accounts and projects simultaneously to meet objectives/key deadlines
• Organized with excellent attention to detail
• Excellent written and verbal communication skills
• Creative thinker with a strong eye for visual appeal, brand consistency, and engaging client deliverables
• Natural problem-solver who anticipates challenges and identifies solutions
• Proactive communicator who is not afraid to speak up, can navigate difficult conversations, and advocates for client needs
• Ability to work independently and collaboratively as a member of a team
• Self-starter who holds themselves and others accountable and manages daily responsibilities with limited oversight