Account Manager

Pomona College; Claremont (CA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Onsite role in Tampa

Job summary

Spot is seeking an Account Manager to leverage freight solutions and identify new customers. You will nurture relationships, quote, develop, operate, and maintain customer accounts in a fast-paced environment.

Responsibilities include building a sales pipeline, designing customer strategies for growth, and collaborating with carriers and sales teams to secure optimal options and service levels.

Qualifications

• Bachelor's degree (any field)
• 2 years of sales and customer service experience required
• Knowledge in the logistics industry preferred

Responsibilities

• BUSINESS DEVELOPMENT: Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account ensuring ongoing, profitable growth opportunities.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, and quotes considering all factors.
• FREIGHT OPERATIONS: Maintain operational efficiencies for customer freight through load building, scheduling, issue escalation, and capacity securement.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure service levels are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments and resolve shipment/delivery issues.

Skills

Negotiation

Entrepreneurial spirit

Growth mindset

Detail oriented

Decision making

Problem solving

Education

Bachelor's degree

Job description

About The Role

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information

• $50,000 base pay; potential commission within first year.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Tampa, Florida