Account Manager - Entry Level - On-site

Usi Insurance; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics firm in Chicago is seeking an Account Manager to drive business development and nurture customer relationships. The role involves managing accounts, understanding client needs, and ensuring operational efficiencies in freight handling. Candidates should be self-motivated with preferred experience in sales and customer service, particularly in the logistics sector. This position offers a dynamic environment and opportunities for growth.

Qualifications

• 0-2 years of sales and customer service experience preferred.
• Knowledge in the logistics industry preferred.

Responsibilities

• Understand prospective clients' shipping requirements and manage a sales pipeline.
• Design customer strategies that ensure profitable growth.
• Serve as a consultative resource regarding service offerings and market trends.
• Maintain operational efficiencies for customer freight handling.
• Exceed monthly sales margin and revenue expectations.
• Communicate proactively with customers to resolve shipment issues.

Skills

Ability to thrive in a fast-paced environment

Entrepreneurial and competitive spirit

Organization and attention to detail

Adaptability and multi-tasking ability

Confident decision-making skills

Problem-solving ability

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Job Responsibilities

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications

• 0-2 years of sales and customer service experience preferred.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.Confident decision-making skills, problem-solving ability, and issue resolution skills.

How to Apply

*This opportunity and direct referral are intended for Evans Scholars.

Apply through Spot's online application (see specific locations below). Once you apply, please email your resume and preferred location to Dan Puglisi (ESF Sr. Director, Career Services) for a direct referral.