Account Manager

Standard Textile; Cincinnati (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Paid parental and bereavement leave

401k plan with company match

Dress for Your Day

Discount on Standard Textile products

Hybrid onsite and remote work

Job summary

Standard Textile is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio. You will own account plans, coordinate with cross-functional teams, and support data-driven decision making to drive client satisfaction and business growth.

You will manage day-to-day relationships, identify opportunities for growth, and ensure timely, professional responses to inquiries while contributing to revenue expansion in a hybrid work environment.

Qualifications

• Previous account management, project management, or sales experience; bachelor’s degree preferred
• Conceptual knowledge of account management principles and sales processes
• Excellent written and verbal communication skills across audiences
• Strong organizational skills; manage multiple accounts and priorities
• Analytical mindset with ability to translate data into actionable recommendations
• Proficiency in Salesforce and Microsoft Office
• Independent, proactive, detail-oriented with guidance from seniors

Responsibilities

• Develop understanding of division growth strategies and identify opportunities within portfolio
• Build and maintain strong customer relationships through proactive outreach and service
• Serve as primary contact for assigned customers, ensuring timely responses
• Develop and maintain account plans identifying goals, opportunities, and risks
• Identify upsell and cross-sell opportunities and communicate to Account Executives
• Collaborate with cross-functional teams to deliver solutions aligned to customer needs
• Contribute to accurate sales forecasts with inventory management
• Ensure Salesforce records are accurate and pipeline visibility is maintained
• Oversee end-to-end order process using Esker
• Support opportunity management to sustain sales forecasts
• Monitor account performance and deliver data-driven insights
• Know pricing strategy and PO requirements for accurate management
• Address concerns promptly and escalate when needed
• Represent Standard Textile at meetings and industry events
• Direct Customer Experience team on routine fulfillment tasks

Skills

Account management

Sales

Project management

Customer service

Data analysis

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.

The Account Manager applies foundational knowledge of account management practices to build and sustain strong customer relationships within assigned portfolio. This role owns its outcomes through disciplined execution of account plans, cross-functional coordination, and data-informed customer support. The Account Manager is the primary point of contact for assigned customers and works within established processes and with guidance from senior team members to deliver solutions that drive client satisfaction and business growth.

Key responsibilities include:

• Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity andidentifyopportunities within assigned portfolio.

• Build andmaintainstrong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.

• Serve as primary point of contact for assigned customers, owning day-to-dayrelationshipsand ensuringtimely, professional responses to inquiries and needs.

• Develop andmaintainaccount plans thatidentifycustomer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.

• Identifyupsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.

• Collaborate with internal cross-functional teams to coordinatetimely, successful delivery of solutions aligned to customers’ needs andobjectives.

• Partner withinventorymanagement team to contribute to andmaintainaccuratesales forecasts for assigned accounts.

• Oversee accuracy ofrecords in Salesforce;leveragethe platform to manageandtrackaccountactivity andsupport pipeline visibility.

• Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.

• Supportaccurateandtimelymanagement of the sales forecast by contributing to opportunity management within assigned accounts as needed.

• Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.

• Developdetailed knowledge of pricing strategy and customer purchase order requirements to ensureaccurateaccount management.

• Address concerns and resolve issues promptly, escalating asappropriate, tomaintainhigh levelsofcustomersatisfaction.

• Represent Standard Textile atcustomermeetings, trade shows, and industry events as needed.

• Direct CustomerExperienceteam on routinecustomerfulfillment tasks, maintaining focus on high-impact account management activities.

Qualifications include:

• Previousexperience in account management, project management, sales, or related fieldrequired; bachelor’s degree is preferred

• Applies conceptual knowledge of account management principles,customerrelationship strategies, and sales processes to guide day-to-day work

• Excellent written and verbal communication skills; able to exchange information clearly and check for understanding across a variety of audiences

• Strong organizational and project management abilities; capable of managing multiple accounts and priorities simultaneously within established procedures

• Analytical mindset with ability to interpret account performance data and translate findings into actionable recommendations

• Proficiencyin Salesforce and Microsoft Office

• Able to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members

• Customer-focused, proactive, adaptable, and detail-oriented; approaches challenges with curiosity and solutions-oriented mindset

Why Work at Standard Textile:

• Competitive pay with Career Growth Opportunities
• Full benefits — medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• “Dress for Your Day” (business casual) Dress Code
• Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.

Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.