Strategic Account Manager — Hybrid, Growth & Solutions

Standard Textile; Cincinnati (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Paid parental and bereavement leave

401k plan with company match

Dress for Your Day

Discount on Standard Textile products

Hybrid onsite and remote work

Job summary

Standard Textile is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio. You will own account plans, coordinate with cross-functional teams, and support data-driven decision making to drive client satisfaction and business growth.

You will manage day-to-day relationships, identify opportunities for growth, and ensure timely, professional responses to inquiries while contributing to revenue expansion in a hybrid work environment.

Qualifications

• Previous account management, project management, or sales experience; bachelor’s degree preferred
• Conceptual knowledge of account management principles and sales processes
• Excellent written and verbal communication skills across audiences
• Strong organizational skills; manage multiple accounts and priorities
• Analytical mindset with ability to translate data into actionable recommendations
• Proficiency in Salesforce and Microsoft Office
• Independent, proactive, detail-oriented with guidance from seniors

Responsibilities

• Develop understanding of division growth strategies and identify opportunities within portfolio
• Build and maintain strong customer relationships through proactive outreach and service
• Serve as primary contact for assigned customers, ensuring timely responses
• Develop and maintain account plans identifying goals, opportunities, and risks
• Identify upsell and cross-sell opportunities and communicate to Account Executives
• Collaborate with cross-functional teams to deliver solutions aligned to customer needs
• Contribute to accurate sales forecasts with inventory management
• Ensure Salesforce records are accurate and pipeline visibility is maintained
• Oversee end-to-end order process using Esker
• Support opportunity management to sustain sales forecasts
• Monitor account performance and deliver data-driven insights
• Know pricing strategy and PO requirements for accurate management
• Address concerns promptly and escalate when needed
• Represent Standard Textile at meetings and industry events
• Direct Customer Experience team on routine fulfillment tasks

Skills

Account management

Sales

Project management

Customer service

Data analysis

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

Standard Textile is seeking an Account Manager to build and sustain strong customer relationships within an assigned portfolio. You will own account plans, coordinate with cross-functional teams, and support data-driven decision making to drive client satisfaction and business growth.

You will manage day-to-day relationships, identify opportunities for growth, and ensure timely, professional responses to inquiries while contributing to revenue expansion in a hybrid work environment.