Account Manager

Michael Page; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

MPI in Chicago seeks an Account Manager to grow and manage a portfolio of existing customer accounts. You will conduct regular business reviews, drive retention, and collaborate with internal teams to ensure satisfaction and successful product launches.

The role requires 2–4 years in account management, strong relationship skills, and proficiency with CRM systems such as Salesforce. A Bachelor's degree is preferred, offering a path to senior-level growth.

Qualifications

• 2–4 years in account management, customer success, or related roles.
• Proven ability to build relationships and influence stakeholders.
• Excellent communication, organization and problem-solving skills.
• Experience managing multiple accounts and priorities simultaneously.
• Customer-first mindset with proactive issue resolution and upsell potential.
• Experience using CRM platforms such as Salesforce.

Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Conduct regular touch points, business reviews, and proactive outreach.
• Drive retention and identify upsell/cross-sell opportunities.
• Partner with operations, customer service, production, scheduling, and quality.
• Handle inquiries, issues, and escalations with timely resolutions.
• Educate customers on new products and best practices.
• Maintain CRM records and track account activity.
• Support customers through launches, forecasting, and growth initiatives.

Skills

Account management

Relationship building

Communication

Organization

Problem solving

Multi-account handling

Customer-first mindset

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Job Title

Account Manager

Job Description

What You'll Do

• Manage and grow a portfolio of existing customer accounts.
• Conduct regular customer touch points, business reviews, and proactive outreach.
• Drive customer retention and identify opportunities for upselling and cross-selling products and services.
• Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction.
• Handle customer inquiries, service issues, and escalations while providing timely resolutions.
• Educate customers on new products, solutions, and best practices.
• Maintain accurate CRM records and track account activity.
• Support customers through product launches, forecasting discussions, and strategic growth initiatives

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

What We're Looking For

• 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience.
• Strong ability to build relationships and influence stakeholders at multiple levels.
• Excellent communication, organization, and problem-solving skills.
• Experience managing multiple accounts and priorities simultaneously.
• Customer-first mindset with a proactive approach to identifying opportunities and resolving challenges.
• Experience using CRM platforms such as Salesforce or similar systems.
• Bachelor's degree preferred

What's on Offer

• Opportunity to work with growing consumer brands and innovative products
• High-growth environment with strong career advancement potential.
• Collaborative environment focused on customer success and continuous improvement.
• Clear pathway for growth into senior-level account management positions based on performance