Account Manager

Mode Global; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

MODE Global in Chattanooga, TN is seeking an Account Manager to drive margin and revenue growth while ensuring top-tier service for an expanding client base. You will oversee every aspect of the client experience—from shipment fulfillment to long-term partnership success—and onboard quality carriers to handle growing volumes.

The role emphasizes bold, proactive leadership, customer-centric solutions, and collaboration with cross-functional teams in a fast-paced environment.

Qualifications

• Experience managing multiple projects with strong attention to detail.
• Solid understanding of truckload and other transportation modes.
• Excellent verbal and written communication.
• Proactive problem solving and negotiation skills.

Responsibilities

• Manage customers with historical freight; grow and expand relationships with them.
• Develop, Grow, and Expand new customers onboarded by the Sales Team.
• Collaborate with Sales Team to ensure that customer needs are understood and supported.
• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable.
• Oversee and train operations to assist with daily tasks.
• Provide useful and timely updates during shipment lifecycles.
• Identify cross selling opportunities.
• Source capacity to meet customer needs.
• Assist with team to establish SOP’s for Truckload Operations.
• Provide creative solutions for complex transportation situations as they arise.

Skills

Customer relationship management

Negotiation

Attention to detail

Communication

Multi-tasking

Tools

CRM software

Job description

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Job Title - Account Manager

Chattanooga, TN (On-Site)

About the Role

We are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals. You will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.

What You'll Do

• Manage customers with historical freight; grow and expand relationships with them
• Develop, Grow, and Expand new customers onboarded by the Sales Team
• Collaborate with Sales Team to ensure that customer needs are understood and supported
• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable
• Oversee and train operations to assist with daily tasks
• Provide useful and timely updates during shipment lifecycles
• Identify cross selling opportunities
• Source capacity to meet customer needs
• Assist with team to establish SOP’s for Truckload Operations
• Provide creative solutions for complex transportation situations as they arise

What We're Looking For

• Entrepreneurial and bold attitude paired with a confident personality
• Proven ability to manage detail on multiple projects simultaneously
• Strong understanding of truckload market, including all modes of transportation
• Excellent verbal/written communication skills and follow-thru abilities.
• Proactive problem-solving and negotiation aptitude.
• Strong work ethic with team mentality.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law