Account Manager

EXPRESS Family of Companies; Tampa (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

EXPRESS Family of Companies is seeking energetic Account Managers to join our team. You will nurture a book of business, manage client relationships, and communicate shipment updates, quotes, and account support.

In this role you will use our Transportation Management System (TMS), bid on customer jobs, maintain detailed load and delivery records, and partner with the Operations Team to maximize efficiency and reduce costs.

Qualifications

• Speak with customers via phone and email, responding quickly and professionally.
• Bid on customer jobs/projects.
• Use our Transportation Management System (TMS) with precision and accuracy.
• Maintain detailed load and delivery records.
• Partner with the Operations Team to maximize efficiency and reduce costs.
• Build and maintain strong customer relationships.
• Contribute to team and departmental goals.
• Freight brokerage experience is a plus, but not required.

Responsibilities

• Speak with customers by phone and email, providing timely updates.
• Bid on customer jobs/projects.
• Utilize the TMS for accurate shipment tracking.
• Maintain load and delivery records.
• Collaborate with Operations to boost efficiency and cut costs.
• Foster strong customer relationships.
• Support achievement of team and department goals.

Skills

Communication

Negotiation

Multitasking

Attention to detail

Organizational skills

Tools

Transportation Management System (TMS)

Job description

We are seeking energetic and motivated Account Managers to join our team. As an Account Manager, you'll be responsible for nurturing a book of business and managing client relationships. You'll maintain timely communication with customers including shipment updates, quote requests, and account support. You'll also support growth by identifying new opportunities within accounts to maximize revenue and profitability.

What You’ll Do

• Speak with customers via phone and email, responding quickly and professionally
• Bid on customer jobs/ projects
• Use our Transportation Management System (TMS) with precision and accuracy
• Maintain detailed load and delivery records
• Partner with the Operations Team to maximize efficiency and reduce costs
• Build and maintain strong customer relationships
• Contribute to team and departmental goals

What We’re Looking For

• Freight brokerage experience is a plus, but not required
• Strong communication and negotiation skills
• Energetic, motivated, competitive, and results-oriented mindset
• Excellent attention to detail and follow-through
• Ability to multitask and stay organized in a fast-paced environment
• Minimum of 2 years of relevant work experience preferred, but we’re open to training the right candidate

Why Join Us?

• Competitive base salary + commission structure with real earning potential
• Hands-on training and career development in a fast-growing logistics sector
• Team-oriented environment with opportunities to make an immediate impact