Global Account Manager

Gresham; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Gresham, a global financial services technology company, seeks a Global Account Manager (Americas) to own and grow the company’s largest client relationships across the Americas. You will protect and expand recurring revenue by ensuring renewals, adoption of new functionality, and alignment with strategic partners across Product, Professional Services and Customer Success.

This role focuses on enterprise accounts in financial services, requiring strong negotiation and cross-functional

Qualifications

• Proven experience in Global Account Manager or senior client relationship roles.
• Track record of owning commercial relationships with C-level and senior stakeholders.
• Experience managing renewals, negotiations and expansion opportunities.
• CRM proficiency for pipeline, forecasting and account planning (Salesforce/HubSpot).

Responsibilities

• Own the end-to-end commercial relationship for a portfolio of enterprise accounts across Gresham’s products and services.
• Build and execute account growth plans identifying cross-sell and upsell opportunities.
• Lead commercial negotiations and manage the renewal cycle for the full portfolio.
• Collaborate with Customer Success and Professional Services to ensure measurable value realization.
• Advise roadmap and go-to-market priorities with Product and Leadership.
• Maintain accurate account plans, pipeline and forecast data for leadership reporting.
• Engage with banks, investment managers and corporates across time zones.
• Present account plans and portfolio health to senior leadership.

Skills

Global account mgmt

Enterprise accounts

C-level engagement

Renewals

Tools

Salesforce

HubSpot

Job description

Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.

Our solutions automate data controls, reconciliations, workflows and exception management, enabling clients to reduce operational risk, strengthen data governance and enhance confidence in reporting across highly regulated environments. Serving both buy-side and sell-side organisations worldwide, Gresham partners with clients to deliver trusted, transparent and resilient data operations.

Job Summary

The Global Account Manager (Americas) owns and grows Gresham’s largest and most strategic client relationships across the Americas, acting as the primary commercial point of contact for a portfolio of enterprise accounts spanning banks, investment managers and other financial institutions, across the full range of Gresham’s offerings.

This role directly protects and expands Gresham’s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor — working hand in hand with Product, Professional Services and Customer Success to do it.

Salary offered is dependant upon successful interview(s) based on on the candidate's background and experience.

Job Responsibilities

• Own the end-to-end commercial relationship for a portfolio of enterprise accounts spanning Gresham’s products and services, acting as the trusted senior point of contact for renewals, expansion and escalation.
• Build and execute account growth plans that identify cross-sell and upsell opportunities across Gresham’s full range of offerings, in partnership with Product and Sales.
• Lead commercial negotiations and manage the renewal cycle for the full portfolio, protecting and growing recurring revenue and minimising churn risk.
• Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
• Act as the client’s internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
• Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.
• Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
• Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a multi-account portfolio, including managing renewals, negotiations and expansion opportunities.
• Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
• Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.
• Prior experience with enterprise data management, data automation, reconciliation or capital markets data platforms.
• Familiarity with Gresham’s offerings, or comparable enterprise data management and reconciliation products.
• Experience working with clients and colleagues across multiple time zones.
• CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.

At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.

We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.