Account Manager

GDI Integrated Facility Services; New Castle (DE); On-site; USD 55,000 - 65,000; Full time

Job summary

GDI Integrated Facility Services is seeking a shift supervisor to lead the janitorial team and ensure high standards of service across facilities. The role includes staffing, training, and coordinating daily tasks to meet client expectations.

You will manage timekeeping, payroll processes, and safety procedures while maintaining strong customer relations and operational efficiency. This position emphasizes leadership, accountability, and a proactive approach to problem solving.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions under pressure.
• Strong customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• High integrity and discretion required.
• Experience with MS Office (Word, Excel, Outlook) preferred.

Responsibilities

• Manage and train the janitorial staff and designate shift assignments.
• Respond quickly to customer concerns and ensure closure on issues.
• Onboard and train new employees, including hands‑on training.
• Train by example by performing duties for staff to shadow.
• Manage employee relations and performance, report to management/HR.
• Identify and communicate need for special project work.
• Review timekeeping and complete payroll documents to ensure correct pay.
• Maintain cleaning supplies inventory.
• Respond to calls as needed.
• Enforce safety policies and report accidents.
• Complete required training courses.

Skills

Management experience

Customer service

Attention to detail

Verbal and written communication

Organizational skills

Judgment

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

Shift

Monday-Friday (1pm-9pm) Flexibility Required

Essential Duties

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Equal Opportunity Employer

GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

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