Account Manager

CSP Innovations, Inc.; Auburn Hills (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Flexible Spending Accounts (FSA)

401(k) with company match

Job summary

CSP Innovations, Inc. is seeking an experienced Senior Customer Account Manager to lead automotive accounts and drive growth with OEM and Tier 1 partners in Michigan.

You will manage customer relationships, prepare quotations, coordinate pricing and tooling inputs, and lead contract negotiations. Travel to customer sites and CSP locations is expected about 25% of the time, supporting program launches and lifecycle activities.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field, or equivalent experience.
• Minimum of 5 years of sales or account management experience in automotive, industrial, heavy truck, or manufacturing environments.
• Working knowledge of OEM and Tier 1 customer requirements and processes.
• Experience with plastics, composites, or engineered materials preferred.

Responsibilities

• Serves as the voice of the customer by communicating customer needs, priorities, and concerns internally and escalating issues to cross‑functional teams for timely resolution.
• Manages assigned customer accounts and supports ongoing commercial activities.
• Serves as the primary customer contact for CSP on assigned customer accounts.
• Identifies opportunities for incremental growth within assigned accounts.
• Prepares and supports customer quotations; coordinates pricing, tooling, and cost inputs in customer and company systems.
• Lead the management and reporting of customer scorecards.
• Develops customer presentations for new or existing product applications.
• Coordinates internal resources to support customer needs including engineering, manufacturing, quality, and supply chain.
• Lead the contract negotiation with assigned customers.
• Ensures orders, quotes, and customer requirements are accurately processed.
• Manages day‑to‑day customer issues, supports timely resolution and escalates when needed.
• Supports program launches, engineering changes, and lifecycle management activities.
• Documents opportunities in the CSP account planning tool and reports progress, activity, and outcomes.

Skills

Communication

Relationship-building

Organizational skills

Negotiation

Customer engagement

Presentation

Education

Bachelor's Degree in Engineering or Business

Tools

GM Supplier Portal

Job description

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U.

Our comprehensive offering includes:

• affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Job Description Essential Job Functions

• Serves as the voice of the customer by communicating customer needs, priorities, and concerns internally and escalating issues to the appropriate cross‑functional teams for timely resolution.
• Manages assigned customer accounts and supports ongoing commercial activities.
• Serves as the primary customer contact for CSP on assigned customer accounts.
• Identifies opportunities for incremental growth within assigned accounts.
• Prepares and supports customer quotations; coordinates internally to obtain pricing, tooling, and cost inputs in customer and company systems.
• Lead the management and reporting of customer scorecards.
• Develops customer presentations for new or existing product applications.
• Coordinates internal resources to support customer needs including but not limited to engineering, manufacturing, quality, and supply chain.
• Lead the contract negotiation with assigned customers.
• Ensures orders, quotes, and customer requirements are accurately processed.
• Manages day‑to‑day customer issues, supports timely resolution and escalates when needed.
• Supports program launches, engineering changes, and lifecycle management activities.
• Documents opportunities in the CSP account planning tool and regularly tracks and reports progress, activity, and outcomes.

Qualifications and Requirements

• Bachelor’s Degree in Engineering, Business, or a related field, or equivalent experience.
• Minimum of 5 years of sales or account management experience in automotive, industrial, heavy truck, or manufacturing environments.
• Working knowledge of OEM and Tier 1 customer requirements and processes.
• Experience with plastics, composites, or engineered materials preferred.
• Proficiency with customer portals (e.g., GM Supplier Power or equivalent).
• Strong communication, organizational, and relationship‑building skills.
• Ability to travel to customer and company locations approximately 25%.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you! Being a CSP employee means having the opportunity to see your impact every day. Our work experience is the combination of everything that’s unique about our culture, our core values, our commitment to your success, and most importantly, our people. We are a team of self-disciplined, hardworking, curious, trustworthy and humble people who make choices according to what is best for the team. We live to collaborate and make a difference.