Automotive Past Model Service Manager

CSP Innovations, Inc.; Auburn Hills (MI); Sur place; USD 90 000 - 180 000; Plein temps

Avantages offerts par ce poste

Affordable medical, dental, and vision

Flexible spending accounts

Life insurance

401k with company match

More benefits

Résumé du poste

CSP Innovations, Inc. in Auburn Hills seeks an experienced EOL Program Manager to oversee service contracts, tooling disposition, and program reviews across engineering, sales, and operations. You will drive pricing strategies, coordinate OEM engagements, and ensure on-time milestones while maintaining cost targets.

The role requires managing One-Time Buy decisions, forecasting demand, and aligning tooling and inventory with customer contracts and IATF 16949 requirements.

Qualifications

• Education in a technical or business field related to automotive programs.
• Experience leading automotive programs through end-of-production and service transitions.
• Familiarity with composite manufacturing processes (SMC, RTM, CFRP) preferred.
• Experience with OEM portals, service contracts, and aftermarket supply chain dynamics.
• Knowledge of IATF 16949, PPAP, and core tools (FMEA, Control Plans, MSA).

Responsabilités

• Manage and administer service contracts for programs transitioning to service life.
• Develop pricing strategies and obtain approvals from Sales Director before customer outreach.
• Negotiate and execute service agreements with OEMs, defining scope and lead times.
• Track service program milestones, performance metrics, and cost against commitments.
• Lead EOL program reviews with cross-functional teams and communicate status to leadership.
• Coordinate One-Time Buy (OTB) decisions, demand forecasting, and financial arrangements.
• Oversee tooling tracking, disposition, and transfers for continued service production.

Connaissances

Project management

Verbal & written comms

Analytical mindset

Cross-functional collaboration

Negotiation

Formation

Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration

PMP/CPIM/CSCP certification

Outils

SAP

Oracle

Microsoft Excel

Microsoft Project

Description du poste

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U.

Our comprehensive offering includes:

• affordable medical, dental, and vision care
• flexible spending accounts
• life insurance
• 401k with company match
• much, much more

Job Description

• Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL
• Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer
• Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts
• Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones
• Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments
• Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution
• One-Time Buy (OTB) Coordination Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities
• Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning
• Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections
• Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy
• Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk
• Tooling Tracking & Disposition Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling
• Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool
• Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production
• Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies
• Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance
• Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities
• Lead customer owned tooling audits Engineering & Operations Coordination Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production
• Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements
• Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events
• Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements
• Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program
• Cross‑Functional Program Management Lead EOL program review meetings with cross‑functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations
• Develop and maintain EOL transition plans and schedules, tracking open actions and driving closure across all functions
• Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner
• Maintain complete EOL program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer‑specific requirements
• Support internal and external audits related to EOL programs, tooling, and service contract compliance

Qualifications

• Education Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required
• Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus
• Experience Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier 1 supplier environment
• Demonstrated experience managing automotive programs through end-of-production, including service transitions
• Familiarity with composite manufacturing processes (SMC, RTM, CFRP, fiberglass) strongly preferred
• Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics
• Background in tooling management, asset disposition, or capital equipment lifecycle a significant advantage
• Technical Skills Proficiency with ERP systems (SAP, Oracle, or equivalent); experience with MRP/inventory planning modules preferred
• Strong command of Microsoft Office Suite, particularly Excel (data analysis, pivot tables) and Project
• Familiarity with IATF 16949, PPAP requirements, and automotive core tools (FMEA, Control Plans, MSA)
• Working knowledge of automotive customer‑specific requirements (GM, Ford, Stellantis, or similar OEMs)
• Core Competencies Strong project management and organizational skills with ability to manage multiple programs simultaneously
• Excellent verbal and written communication skills; ability to present to senior leadership and customer representatives
• Analytical mindset with attention to detail in contract review, demand forecasting, and financial analysis
• Collaborative, solutions‑oriented approach with ability to influence without direct authority across cross‑functional teams
• High degree of initiative and self‑direction in an environment with competing priorities and tight timelines

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you! Being a CSP employee means having the opportunity to see your impact every day. Our work experience is the combination of everything that’s unique about our culture, our core values, our commitment to your success, and most importantly, our people. We are a team of self-disciplined, hardworking, curious, trustworthy and humble people who make choices according to what is best for the team. We live to collaborate and make a difference.