Account Manager

Preparis; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Preparis in Atlanta is looking for an Account Manager to ensure customer satisfaction and user adoption of their products. This role demands strong communication skills and the ability to engage from C-level executives to administrative staff.

Responsibilities include managing customer relationships, conducting account reviews, and coordinating with sales teams to enhance user experience. Ideal candidates will be self-starters comfortable in a fast-paced environment with experience using Salesforce.com.

Qualifications

• Must have a positive attitude with initiative.
• Experience in an entrepreneurial environment is necessary.
• Comfortable engaging all levels of the enterprise.

Responsibilities

• Own the customer relationship from C-level to administrator.
• Ensure adoption and satisfaction of Preparis’ products.
• Conduct regular account reviews and solicit feedback.

Skills

Customer relationship management

Salesforce.com proficiency

Self-starter

Engagement with C-level

Job description

Preparis www.preparis.com provides businesses a new way to protect their people, operations and shareholder value from 21st century threats. Our web-based solutions deliver best-in-class preparedness content and services that safeguard a company’s most important assets. We use leading edge technology to rapidly deploy critical information and programs to a company’s management and employees.

Job Description

As an Account Manager, your role is to ensure your assigned accounts achieve the highest level of customer satisfaction and end-user adoption. In an energetic, fast-paced environment your responsibilities include implementation and training of new accounts, managing customer requests and facilitating the highest levels of user adoption.

Primary Responsibilities

• Own the customer relationship from the C-level to the administrator level within each account.
• Ensure successful adoption, satisfaction and usage of Preparis’ products and services.
• Conduct regular account review sessions and interactions to identify barriers and strategies for improvement.
• Work closely with Preparis’ sales and consulting teams for a coordinated approach to success with each account.
• Communicate the Preparis vision and product roadmap.
• Solicit customer feedback for ways to improve Preparis’ solutions.

Required Skills and Experience

• Must be a confident self-starter who can thrive in an entrepreneurial environment.
• Comfortable engaging all levels of the enterprise from the C-level down to employees.
• Experience using Salesforce.com.
• Possess a positive attitude with the initiative and desire to exceed expectations at every opportunity.

Additional Information

All your information will be kept confidential according to EEO guidelines.