Account Manager

Destination Sport; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan

Healthcare, dental and vision benefits

Generous PTO entitlement

Hotel and airline discounts

Employee Assistance Programme

Equal Opportunity Employer

Job summary

Destination Sport, via inspiresport, seeks an Account Manager to plan and deliver exceptional sports travel experiences for schools and clubs. You will coordinate trip logistics, manage bookings, itineraries, and client communications, while building strong, long-term relationships with clients and suppliers.

Working with Sales, you’ll ensure smooth delivery of tours, high-quality service, and on-ground support from Tour Representatives. Travel knowledge and excellent communication are essential.

Qualifications

• 2+ years in account management, customer service, or client-facing roles.
• Strong knowledge of the soccer landscape in the US and Europe.
• Excellent organisational, time management and multitasking skills.
• Excellent interpersonal, verbal and written communication.
• Proficient in Microsoft Office and CRM; comfortable with CRM and task management systems.
• Self-motivated, proactive and solution-oriented; able to work independently or in a team.
• High integrity, professionalism and accountability.
• Knowledge of international travel is advantageous but not essential.

Responsibilities

• Plan, coordinate and deliver exceptional sports travel experiences for clients.
• Manage trip logistics, travel bookings, itineraries and client communications.
• Liaise with hotels, airlines, transport providers and other suppliers.
• Create and distribute customer communications, including newsletters and updates.
• Maintain operational reports, trip records and management systems.
• Build strong client relationships with excellent service and responsive communication.
• Work with internal teams and external stakeholders to ensure travel arrangements are accurate.
• Support trips on the ground with Tour Representatives.
• Attend meetings and industry events as required.
• Ensure compliance with company standards and processes.
• Undertake additional duties as required.

Skills

Account management

Customer service

Soccer landscape knowledge (US & EU)

Organisational skills

Time management

Multitasking

Interpersonal communication

Verbal communication

Written communication

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Task management tools

Microsoft Office

Job description

• 401(k) retirement plan with company contribution


• Company contribution towards healthcare, dental and vision benefits


• Generous PTO entitlement


• Hotel and airline discounts


• Employee Assistance Programme


• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Overview And What We Offer

• 401(k) retirement plan with company contribution


• Company contribution towards healthcare, dental and vision benefits


• Generous PTO entitlement


• Hotel and airline discounts


• Employee Assistance Programme


• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who We Are And What We Do

inspiresport

inspiresport is Destination Sport's core youth experiences division, we are experts in international sports tours, delivering life-changing international experiences for schools and clubs. We take groups on the trip of a lifetime, training at world-class facilities with professional teams, watching live professional matches, going behind-the-scenes on official stadium tours, playing games against local opposition, sightseeing and experiencing local culture. Working with elite sports clubs around the world, we provide access to premier sporting environments and experiences that inspire personal growth and development on and off the pitch.

Role purpose

The Account Manager is responsible for planning, coordinating, and delivering exceptional sports travel experiences for clients. Working closely with the Sales team, the role manages trip logistics, travel bookings, itineraries, and customer communications while building strong, long-term client relationships. The successful candidate will ensure the smooth delivery of tours and provide outstanding customer service, maintaining the highest standards throughout the customer journey.

Operational

• Coordinate and deliver sports team travel programmes, ensuring all trip requirements and deadlines are met.


• Manage trip logistics including rooming lists, match tickets, travel documentation, itineraries, and client communications.


• Liaise with hotels, airlines, transport providers, and other suppliers to ensure smooth trip delivery.


• Create and distribute customer communications, including newsletters and travel updates.


• Maintain accurate operational reports, trip records, and management systems


• Build strong relationships with clients, providing excellent customer service and responsive communication.


• Work closely with internal teams and external stakeholders to ensure all travel arrangements are accurate and executed successfully.


• Support trips on the ground when required, working alongside Tour Representatives.


• Attend meetings, conferences, and industry events as required.


• Ensure compliance with company standards, values, and operational processes.


• Undertake additional duties as required.

Skills And Experience

• 2+ years' experience in account management, customer service, or client-facing support roles.


• Bachelor's degree or equivalent experience.


• Strong knowledge of the soccer landscape in both the United States and Europe.


• Excellent organisational, time management, and multitasking skills, with the ability to manage multiple projects in a fast-paced environment.


• Strong interpersonal, verbal, and written communication skills.


• Proficient in Microsoft Office and comfortable using CRM and task management systems.


• Self-motivated, proactive, and solution-oriented, with the ability to work independently and as part of a team.


• High level of integrity, professionalism, and accountability.


• Knowledge of international travel would be advantageous but is not essential.